RNG News & Events

Cox Business announced the launch of Cox Business Contact Center with RingCentral. This B2B product portfolio expansion introduces an AI-first, omni-channel platform designed to help organizations modernize customer engagement and drive operational efficiency. "The launch of Cox Business Contact Center with RingCentral marks a transformative step for our customers, empowering them to harness the full potential of AI-driven communications and workforce engagement," said Jeff Breaux, Executive Vice President and Chief Commercial Officer at Cox Communications. "We are committed to driving innovation and operational excellence, ensuring our customers are ready for what's next."

Spectrum (CHTR) and RingCentral (RNG) announced a significant expansion of their partnership to make RingCentral's RingCX, an AI-first omnichannel contact center, and its AI Conversation Expert, advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.