CHTR News & Events

Spectrum (CHTR) and RingCentral (RNG) announced a significant expansion of their partnership to make RingCentral's RingCX, an AI-first omnichannel contact center, and its AI Conversation Expert, advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.

Charter Communications announced the appointment of Nick Jeffery as its COO. Jeffery will lead Marketing and Sales, Field Operations, and Customer Operations across Spectrum's residential and business Seamless Connectivity and Entertainment services. Based in Stamford, Jeffery will begin on September 1. Jeffery joins Charter from Frontier Communications, where he has most recently served as President and CEO since 2021.