NRC

Partnership Announcement: North Mississippi Health Services (NMHS) has selected NRC Health as its long-term partner for healthcare experience management and strategic improvement, aiming to enhance patient and family-centered care across its facilities.

Goals and Tools: The partnership will provide NMHS with Market Insights and Patient Experience solutions, enabling better consumer understanding, streamlined feedback, and data-informed decision-making to improve health outcomes.

Commitment to Care: NMHS emphasizes its mission to deliver exceptional healthcare experiences, with leaders expressing enthusiasm about the alignment of their goals with NRC Health's capabilities and commitment to patient-centered care.

Implementation and Recognition: The partnership is already in progress, focusing on leadership engagement and operational improvements, while NRC Health has been recognized with the 2025 Best in KLAS Award for its excellence in healthcare experience management.

Financial Performance: NRC Health reported nearly $35 million in revenue with an 11% year-over-year growth in adjusted EBITDA, while total recurring contract value (TRCV) increased by 8% to $142 million, marking the strongest growth since 2020.

Customer Retention and Strategy: The company significantly improved customer retention, reducing TRCV losses and down sells by nearly 50%, and achieved its highest net retention rate since 2020, driven by effective cross-sell and upsell strategies.

Operational Priorities: CEO Trent Green outlined three key priorities for NRC Health: enhancing client partnerships, evolving the go-to-market model, and modernizing the technology platform to support AI-driven innovations.

Market Challenges: NRC Health faces challenges in the healthcare market, including regulatory complexities and financial pressures, while also undergoing a transition with a new CFO, which may introduce integration challenges.