H&R Block, Inc. (HRB) Q2 2026 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
The earnings call presents mixed signals: revenue grew by 11%, but EBITDA and net losses increased, indicating financial strain. The Q&A reveals management's confidence in Assisted filing growth and AI integration but lacks clarity on refund trends and Assisted business challenges. The reaffirmed guidance and strategic AI investments are positives, but increased expenses and unclear management responses temper enthusiasm. Overall, the sentiment is neutral, with no significant catalysts for strong price movement.
Key Financial Performance
Revenue $199 million, an increase of 11% over the prior year. This increase was primarily driven by higher Assisted tax prep volume and net average charge (NAC), continued double-digit wage growth, and higher DIY software sales.
Total Operating Expenses $498 million, a 5% increase over the prior year. This increase was primarily due to higher field wages as a result of higher Assisted revenue and increased consulting costs associated with the strategic sourcing and cost optimization initiative.
EBITDA Loss $266 million compared to a prior year loss of $261 million. The slight increase in loss was due to higher operating expenses.
Net Loss from Continuing Operations $242 million, representing a 40 basis point improvement over the prior year.
Loss Per Share from Continuing Operations $1.91, while adjusted loss per share was $1.84 compared to $1.73 last year. The increase in adjusted loss per share was due to having fewer shares outstanding, which increases the loss per share in quarters with a loss.
Emerald Advance Loan Volume Applications exceeded expectations, and the average loan amount was above the prior year, resulting in favorable loan volume.
Wave Subscription Product (Pro-Tier) Delivered strong results in high-margin subscription product and increased payments volume, reinforcing the commitment to integrate Wave into H&R Block's small business solution by year-end.
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Operating Highlights
Second Look Service: Transformed from a niche offering into a core component of the new client experience, significantly scaled and integrated into onboarding to deepen engagement and improve retention.
DIY Tax Products: Enhanced with AI Tax Assist and human help for real-time guidance. New clients receive Second Look at no cost and early season filers get free tax pro review.
AI-Enabled Tax Pro Assistant: Provides real-time guidance during client interactions, enhancing tax pros' effectiveness.
Small Business Services: Continued momentum in tax preparation, bookkeeping, payroll, payments, and invoicing. Integration of Wave into H&R Block small business to enhance capabilities.
AI and Automation: Piloting automation to streamline back-office tasks, prepopulate returns, and reduce manual effort, enabling tax pros to focus on client interactions.
Strategic Sourcing and Cost Optimization: Initiative expected to drive sustainable savings over the next several years.
Client-Centric Strategy: Shift from a seasonal approach to a multiyear strategy focused on delivering confidence, convenience, and transformative experiences.
AI Integration: Disciplined application of AI to enhance client experience, strengthen associate expertise, and drive productivity.
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Risk or Challenges
Tax Law Changes: The introduction of the One Big Beautiful Bill Act has resulted in significant tax law changes, increasing complexity for taxpayers. This could lead to challenges in client understanding and compliance, requiring additional resources to address heightened client inquiries and support needs.
Seasonal Revenue Dependence: The business is highly seasonal, with Q2 contributing only 5% of annual revenue and typically resulting in a net loss. This dependence on the tax season creates financial vulnerability during off-peak periods.
Operational Costs: Increased operating expenses, including higher field wages and consulting costs for strategic sourcing and cost optimization, could pressure margins if not offset by revenue growth.
Competitive Pressures: The need to attract and retain clients in a competitive market, especially with the rise of digital-only tax solutions, poses a risk to market share and client loyalty.
Technological Integration: Efforts to integrate AI and automation into workflows, while promising, carry risks of implementation challenges and potential disruptions to existing operations.
Small Business Integration: The integration of Wave into H&R Block's small business solutions presents execution risks, including potential delays or inefficiencies that could impact the anticipated benefits.
Economic Uncertainty: Broader economic uncertainties could affect client behavior, including their willingness to pay for premium services or their ability to engage with H&R Block's offerings.
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Guidance & Outlook
Revenue Expectations: H&R Block reaffirms its fiscal 2026 revenue outlook of $3.875 billion to $3.895 billion.
EBITDA Projections: The company projects EBITDA between $1.015 billion and $1.035 billion for fiscal 2026.
Adjusted EPS: Adjusted EPS is expected to range between $4.85 and $5 for fiscal 2026.
Effective Tax Rate: The effective tax rate is projected to be approximately 25% for fiscal 2026.
Industry Growth Assumptions: The company assumes industry growth in line with historical norms, approximately 1%.
Small Business Contribution: H&R Block anticipates expanding contributions from small business services as a meaningful revenue driver in fiscal 2026 and beyond.
Franchise Acquisitions: The company plans to continue franchise acquisitions when opportunities arise at attractive EBITDA multiples.
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Shareholder Return Plan
Dividends paid in the first half of fiscal year: $508 million returned to shareholders in the form of dividends and share repurchases.
Share repurchase program: Approximately $700 million remaining on the current share repurchase program.
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Key Q&A
Q:Was there any impact of the partial government shutdown on the tax season?
A:No, there was no material impact from the government shutdown. The company is well-prepared to guide clients through any uncertainty.
Q:Are there any trends to note in the first 10 days of the tax season?
A:It is too early to identify trends, but the company expects the industry to grow approximately 1% this year. They are focused on executing for the season and testing new capabilities as part of their multiyear strategy.
Q:Is there any change in the expectation that Assisted filing will take share from DIY filing?
A:No, the expectation remains that Assisted filing will take share from DIY filing, especially due to increased tax complexity from the 'One Big Beautiful Bill.'
Q:Are you still expecting low single-digit price increases across both Assisted and DIY?
A:Yes, the company is still expecting low single-digit price increases across both Assisted and DIY.
Q:Will the 'One Big Beautiful Bill' change taxpayer behavior or the timing of tax filings?
A:The 'One Big Beautiful Bill' may drive more clients to seek assistance, but it is not expected to change the timing of when taxpayers file their taxes.
Q:Have you seen any changes in refund amounts so far this season?
A:It is too early to confirm changes in refund amounts, but some taxpayers may see slightly higher refunds due to changes like the increased standard deduction and new deductions for tips income, overtime pay, and seniors.
Q:Why is the company expecting Assisted share loss rather than stabilization or gains despite the complexity of the tax season?
A:The company has identified challenges in the Assisted business, such as manual processes and inconsistent funnel management. They are working on a multiyear strategy to leverage technology and improve client experiences, which they believe will address these issues over time.
Q:Is the implementation of AI tools for DIY filing a long-term threat to the Assisted business?
A:No, the company does not see AI tools as a threat to the Assisted business. They aim to create blended experiences where DIY clients can connect with tax pros when needed, aligning with their multiyear strategy.
Q:What are the drivers that could lead to upside or downside in the 1% industry volume growth expectation?
A:Potential drivers include a shift from DIY to Assisted filing due to the 'One Big Beautiful Bill' and possibly larger refund sizes. However, the company does not expect outsized growth beyond the 1% expectation.
Q:What is the company's marketing approach this year?
A:The company is focusing on meeting customers where they are, targeting high lifetime value customers, and emphasizing the expertise of tax pros in navigating complexity. They are also evolving their digital strategy to optimize for AI-driven search behavior.
Q:What is the reason for increased consulting costs year-over-year?
A:The company engaged a consulting firm to identify strategic sourcing opportunities to drive cost savings. These savings will be reinvested in strategic growth initiatives.
Q:Review of Unclear Management Responses
A:Management avoided providing specific data or clear answers on refund amounts, stating it was too early to share data. Additionally, while they discussed challenges in the Assisted business, they did not provide detailed metrics or timelines for improvement.
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Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
Assisted
HR Block
Tiffany
Wave HR
accuracy
approach
capability
center
client confidence
client interaction
client value
confidence convenience
consistency
convenience experience
delivery
discipline
document
empathy tax
experience tax
experience term
experimentation
expert technology
foundation
friction
future
initiative
insight client
judgment
life
loan
loss share
loyalty
prioritization
progress
role
scale
share loss
solution
step
tax pro
tool
trust
vision
HRB Transcript
H&R Block, Inc. (HRB) Q2 2026 Earnings Call Transcript
Unknown2-3
The earnings call presents mixed signals: revenue grew by 11%, but EBITDA and net losses increased, indicating financial strain. The Q&A reveals management's confidence in Assisted filing growth and AI integration but lacks clarity on refund trends and Assisted business challenges. The reaffirmed guidance and strategic AI investments are positives, but increased expenses and unclear management responses temper enthusiasm. Overall, the sentiment is neutral, with no significant catalysts for strong price movement.
H&R Block, Inc. (HRB) Q1 2026 Earnings Call Transcript
Positive11-6
The earnings call highlights several positive aspects: a 5% revenue growth, improved EBITDA, and a 12% dividend increase. The Q&A section reveals confidence in AI integration and strategic pricing. Despite some management vagueness, the overall sentiment is optimistic, supported by strong shareholder returns and strategic investments. The stock is likely to see a positive movement in the short term.
H&R Block, Inc. (HRB) Q4 2025 Earnings Conference Call Transcript
Positive8-12
The earnings report shows strong financial performance with a 4.2% revenue increase and 6.8% EPS growth. Shareholder returns are robust, with $600 million returned and plans for further repurchases. While there are elevated costs, the company has accounted for them in future guidance. The Q&A reveals optimism about the One Big Beautiful Bill as a tailwind and strategic alignment despite a CEO change. Overall, the positive financial results, optimistic guidance, and shareholder return plans suggest a likely stock price increase over the next two weeks.
H&R Block, Inc. (HRB) Q3 2025 Earnings Call Transcript
Positive5-7
The earnings call summary reveals solid financial performance with revenue and EPS growth, a robust share repurchase program, and positive product development updates. The Q&A section adds insights into strategic client behavior shifts and competitive landscape challenges, but overall sentiment remains positive due to strong financial metrics and optimistic guidance. Despite some competitive pressures and uncertainties in the DIY segment, the company's strategic focus on Assisted services and commitment to shareholder returns support a positive stock price outlook over the next two weeks.
HRB Slides
HRB Report
Frequently Asked Questions
Where does this earnings call transcript come from?
All transcripts are sourced directly from the official live webcast or the company’s official investor relations website. We use the exact words spoken during the call with no paraphrasing of the core discussion.
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Who creates the AI Summary and Key Q&A highlights shown above the transcript?
They are generated by a specialized financial-language model trained exclusively on 15+ years of earnings transcripts. The model extracts financial figures, guidance, and tone with 97%+ accuracy and is regularly validated against human analysts. The full raw transcript always remains available for verification.
