Intellectia Customer Security and Anti-Fraud Protection

The prevalence of online fraud and identity theft poses serious risks.At Intellectia, protecting the safety and security of your accounts and identity is of the utmost importance. As your partner in online security, we leverage our technologies and operational best practices to keep your valuable accounts and private information safe. Of course, there is much that you can do to better protect yourself online as well.

1. How We Protect You

We know that Intellectia customers need to access their accounts safely and securely online from various devices while at home, the office, or on the go. Intellectia uses secure technologies and internal measures to ensure that every time you access your account, you can do so with confidence. Here are just a few ways we work to keep your account secure.

2. Account Protection

• Account and Transaction Monitoring

  We leverage sophisticated tools and employ highly trained anti-fraud and anti-money-laundering specialists to continuously monitor our systems and customer accounts, aid in the detection of suspicious activities, and ensure rapid response.

• Customer Alerts

  We will notify you whenever significant changes are made to your customer profile or accounts, such as updates to login credentials, contact information, account settings, and more.

• Strict Privacy Policies

  Intellectia and its subsidiary companies are committed to protecting the confidentiality and security of the information we collect about you. We will not share non-public information about you with third parties outside of our affiliates’ firm(s) without your consent, or as required to perform routine business operations, such as processing transactions, account maintenance, legal investigations, and credit bureau reporting. To learn more about how Intellectia protects your privacy, please read our Privacy Policy.

• Encrypted Communications

  Our secure websites and applications use 256-bit data encryption (TLS/SSL) to protect your accounts while you access and manage them online.

• Text Messages and Social Media Messaging

  Intellectia and its subsidiary companies will not contact you through text or SMS messaging, nor will we solicit information or ask you to click on links through text messages. We also do not initiate conversations via social media messaging. Customers should contact Client Services if they receive any text message or social media message claiming to be from Intellectia.

• Advanced Firewalls

  We utilize advanced hardware and software firewalls to prevent unauthorized parties from accessing our systems and your personal information.

3. How You Can Protect Yourself

Identity theft and fraud involve crimes where someone wrongfully obtains and uses another person’s personal information for fraud or deception, often for economic gain. The consequences can be severe, including significant financial losses, damaged credit ratings, and denial of credit. It is critical to take measures to protect your money and reputation.

4. Identity Protection

• Use Only Trusted Computers and Devices

  Avoid using public devices to access your account, as they may be infected with viruses or malware that pose a risk.

• Lock Your Computers and Devices When Not in Use

  Require a password, PIN, fingerprint, or other identification method to access your PC, tablet, or mobile device.

• Keep Your Computers and Devices Updated

  Regularly update or patch your software to address security issues. Set your devices to receive automatic updates whenever possible to minimize exposure to attacks.

• Use Anti-virus and Anti-malware Software

  Anti-virus software protects your system from viruses, malware, spyware, and Trojan horse programs that can intercept and relay information without your consent. Enable automatic updates to stay protected from the latest threats.

• Disable File and Printer Sharing

  When not connected to a trusted private network, disable file and printer sharing to prevent unintended access to your folders and files.

• Encrypt Your Data

  Encrypt data on your portable PCs and mobile devices to protect it in case of loss or theft.

• Use a Hardware Firewall and/or a Personal Software Firewall

  A firewall controls information flow between your device and a network or the Internet, ensuring only desired traffic is permitted. A properly configured hardware firewall can hide devices, making it harder for intruders to access them.

• Use Mobile Security Software on Your Mobile Device

  Install mobile security software to protect against viruses, malware, and spyware, and to enable remote management features, such as locating a lost device via GPS or deleting data in case of theft.

• Be Smart about the Mobile Apps You Install

  Install applications from trusted sources, review access permissions, and check the developer’s privacy policy before using the software.

• Verify Email Sources and Use Spam Email Filtering Software

  Be cautious with emails, especially from unknown sources or those conveying urgency or requesting link clicks. Verify suspicious emails by directly visiting the organization’s website or contacting them through official channels. Legitimate businesses will not request sensitive information like usernames, passwords, or account details via email. Use spam filtering in your email client or purchase anti-spam software.

• Never Download or Open Email Attachments from Unknown Sources

  Opening unsolicited email attachments is a common way viruses and malware are delivered. Always confirm the source and scan attachments for viruses before downloading.

• Use Social Media Responsibly

  Be mindful of what you share on social media, as it may become public and could be used by criminals. Avoid sharing sensitive details like your address, workplace, school, or current location. Do not share information used for security questions, such as those for password resets. Regularly review your social media privacy settings.

• Firm Imposter Scam

  Scammers may impersonate Intellectia representatives via phone, text, email, or social media, creating fake online presences to collect personal information or induce payments, such as wire transfers or cryptocurrency. Intellectia will not request payments until the account opening process is complete, and all payments are processed through our secure portal. Intellectia is not liable for payments made directly to scammers. The Federal Trade Commission provides steps to take if you believe you’ve been scammed.

5. Vulnerability Disclosure Policy

Intellectia is deeply committed to maintaining the security of our systems and protecting confidential and personal information from unauthorized disclosure.Performing security testing against our systems without written authorization is unlawful and may result in civil or criminal legal actions. Security researchers are requested to engage in security testing only when authorized.If you inadvertently discover a vulnerability in one of our products or services, please report it to our security team by emailing contact@intellectia.ai with the following details:

• A description of the vulnerability, including how it was detected and any information regarding its exploitation.
• Exact steps to reproduce the issue.
• Screenshots and URLs to explain your findings.

We will review the information thoroughly and respond promptly. Please note that Intellectia does not offer rewards or “bug bounties” for vulnerability reports.