UK Retail Workers Indicate Inadequate Scheduling Results in Underserved Shoppers, Overworked Staff, and Missed Sales, According to Logile Survey

Rising Labor Costs and Scheduling Issues: UK retailers are facing challenges with rising labor costs and stricter scheduling rules, leading to misaligned rotas that result in lost sales and service quality, as reported by Logile’s 2025 UK Labour Planning & Optimisation Report.

Impact on Frontline Associates: A survey revealed that 84% of frontline associates believe poor staffing and rota planning directly contribute to lost sales, highlighting the negative effects on employee stress and turnover risk.

Need for Improved Labor Planning: The report emphasizes the necessity for better forecasting, smarter labor modeling, and demand-led scheduling to close the execution gap, allowing retailers to optimize staffing and enhance operational efficiency.

AI-Assisted Scheduling Solutions: Logile’s AI-driven Connected Workforce platform aims to support retailers in achieving accurate and fair scheduling, which can improve employee wellbeing, customer experience, and overall store performance.