Telus Digital announces strategic collaboration with Zendesk

Written by Emily J. Thompson, Senior Investment Analyst

Updated: Apr 02 2025

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Collaboration Announcement: Telus Digital Experience has formed a strategic partnership with Zendesk to enhance customer experience through the integration of technology and human expertise, focusing on key support channels like voice, chat, and AI.
Service Integration: The collaboration will allow Zendesk to utilize Telus Digital's global customer experience management talent while incorporating Zendesk's CRM and call center technologies into Telus Digital's offerings, including access to Telus's GenAI platform, Fuel iX.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.