RingCentral Launches AI-Driven Workforce Management Suite, RingWEM
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Nov 03 2025
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Introduction of RingWEM: RingCentral has launched RingWEM, a new solution that enhances its cloud contact center, RingCX, by integrating workforce management capabilities from its recent acquisition of CommunityWFM.
Focus on Customer Experience: The new offering aims to improve agent performance, customer satisfaction, and operational efficiency through AI-powered insights, emphasizing the importance of customer experience and employee engagement for business success.
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Analyst Views on RNG
Wall Street analysts forecast RNG stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for RNG is 31.14 USD with a low forecast of 27.00 USD and a high forecast of 36.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
9 Analyst Rating
3 Buy
6 Hold
0 Sell
Moderate Buy
Current: 26.990
Low
27.00
Averages
31.14
High
36.00
Current: 26.990
Low
27.00
Averages
31.14
High
36.00
About RNG
RingCentral, Inc. is a provider of artificial intelligence (AI)-powered cloud business communications, contact center, video and hybrid event solutions. It has an AI-powered multi-product portfolio including unified communications as a service (UCaaS), contact center as a service (CCaaS), video and events, and RingSense AI solutions. Its multi-product portfolio includes RingEX, RingCentral Contact Center, RingCX, RingCentral Artificial Intelligence Solutions, and RingCentral Events. RingCentral Contact Center is a collaborative contact center solution that delivers AI-powered omnichannel and workforce engagement solutions integrated with RingEX. RingCX is its next-generation CCaaS solution, delivering an AI-powered customer engagement solution with customer relationship management (CRM) integrations and a broad ecosystem of integrated partner solutions. RingCentral Events solutions enable businesses to host virtual, hybrid, and in-person events with AI-powered engagement tools.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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