ISG Launches Study on Digital Business Innovation Services for Enterprises
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Dec 18 2025
0mins
Source: Newsfilter
- Research Launch: Information Services Group (ISG) has initiated a study evaluating over 100 digital business innovation service providers, aimed at helping enterprises leverage emerging technologies to modernize business processes, with results expected in March 2026 to enhance vendor relationships.
- Market Analysis: The report will cover digital transformation and customer journey services, enabling enterprises to assess current vendor relationships and potential new engagements, thereby improving decision-making efficiency and capturing new opportunities to enhance market competitiveness.
- Service Scope: Digital transformation services encompass automation, cloud architectures, and advanced analytics, aimed at streamlining business operations and refreshing legacy systems, which collectively enhance organizational responsiveness and operational efficiency.
- Global Coverage: The study will focus on the global digital business innovation services market, particularly examining the Brazilian market, with ISG analyst Adriana Frantz authoring the report to ensure comprehensive coverage of market needs and service offerings.
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Analyst Views on III
Wall Street analysts forecast III stock price to rise
1 Analyst Rating
1 Buy
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Moderate Buy
Current: 4.160
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6.50
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6.50
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6.50
Current: 4.160
Low
6.50
Averages
6.50
High
6.50
About III
Information Services Group, Inc. is a global artificial intelligence (AI)-centered technology research and advisory firm. The Company specializes in digital transformation services, including sourcing advisory, cloud and data analytics; managed governance and risk services, network carrier services, technology strategy and operations design; change management, and market intelligence and technology research and analysis. The Company’s ISG Network and Software Advisory services and its software platforms, including ISG GovernX and ISG Tango. ISG GovernX includes real-time third-party risk management capabilities, including integrated data feeds and real-time alerts. ISG Tango sourcing platform is an AI-embedded, comprehensive solution that enables enterprises and public sector organizations to evaluate their business requirements and identify desired outcomes. Its AI Maturity Index, a data-driven assessment platform designed to benchmark workforce readiness for AI at scale.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Market Demand: U.S. healthcare organizations are modernizing operations in response to rising costs, workforce shortages, and regulatory demands, with AI, automation, and data platforms expected to be central to transformation efforts, enhancing both business and care outcomes.
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See More
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- Importance of Trust and Culture: Alice Mini from Hyundai Motor Europe will explore how successful AI adoption relies more on trust, accountability, decision-making, and culture than on technology, emphasizing the critical role of human factors in AI implementation.
See More
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- Pressure for AI Transformation: Seventy percent of respondents expect BPO providers to deliver more innovation, yet only 40% anticipate an increase in outsourced staff and 29% expect internal staff growth, reflecting the urgent demand for AI transformation as enterprises pursue cost savings and efficiency, compelling providers to enhance service quality.
- Rise of Global Capability Centers: Ninety percent of respondents plan to expand the scope of work handled by global capability centers (GCCs) in the next 12 months, particularly in finance and customer service, indicating a trend where enterprises seek to insource operations to achieve traditional BPO benefits, further challenging the necessity of outsourcing services.
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See More
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- AI and Analytics Capabilities: With advancements in AI and analytics, PIM platforms are becoming more effective at maintaining data consistency and accuracy, and it is predicted that by 2028, one-fifth of organizations will integrate agentic AI to enhance responsiveness to customers and stakeholders, further driving business growth.
- Strategic Investment Recommendations: ISG advises enterprises to adopt a systematic approach to enhance information quality and governance when investing in PIM software, ensuring that existing systems meet both short- and long-term product information management objectives, thereby strengthening market competitiveness.
See More
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- Market Demand: As advances in generative AI and multimodal models progress, life sciences organizations are increasingly deploying AI in production to enable faster and more informed decision-making, addressing growing demands for governance, compliance, and cybersecurity.
- Service Evaluation: The report will cover two areas: AI Consulting and Transformation Services, and AI Platforms, Engineering and Deployment Services, helping enterprises assess AI readiness, define strategies, and establish governance frameworks to drive widespread AI adoption.
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See More
