GBTEC Global Research Reveals Just 20% of Organizations Prepared for Automation and AI, Emphasizing the Need for Process Excellence

Overview of GBTEC's Research Findings

• Operational Maturity and AI Investment: GBTEC's research, titled The 2025 Process Excellence and AI-Readiness Report, reveals that despite significant investments in AI and automation, less than 20% of organizations possess the operational maturity required for successful implementation. This indicates a gap between ambition and readiness in leveraging these technologies.

• Importance of Process Excellence: The report emphasizes that process excellence is essential for sustainable transformation. It highlights that many organizations fail to achieve their automation and AI goals due to inadequate process management and alignment.

Key Insights from the Report

• Process Maturity Levels: The study indicates that only a minority of organizations have reached the highest level of process maturity, termed “AI-powered,” which includes proactive management and effective human-machine interaction.

• Enterprise Architecture Alignment: A significant 83% of leaders believe that without aligning processes with enterprise architecture, transformation efforts are merely “expensive guesswork.” Furthermore, 85% assert that clear, end-to-end process visibility is crucial for successful transformation.

Future AI Integration Plans

• AI Adoption Trends: Over the next two years, 61% of leaders plan to incorporate agentic AI into their operations, with 32% intending to implement it across entire processes. However, less than half of the organizations currently have the necessary process maturity for effective AI integration.

• Challenges in Automation Programs: Alexander Trail from GBTEC warns that automation initiatives lacking alignment with process management are likely to fail. He stresses that achieving the efficiencies promised by AI requires fully documented and strategically governed processes.

GBTEC's Role and Offerings

• Company Background: GBTEC is a prominent provider of SaaS solutions in Business Process Management, Enterprise Architecture Management, Digital Process Automation, and Governance, Risk, and Compliance. The company offers a range of user-friendly products based on no-code and low-code technologies.

• Global Presence and Support: Headquartered in Bochum, Germany, GBTEC employs around 300 staff across various locations, including the DACH region, Spain, Australia, the UK, the USA, and Saudi Arabia, serving both SMEs and Fortune 500 companies.

For more detailed insights, the full report can be accessed at GBTEC's website.