Dialpad and Verint Collaborate to Offer Enterprise-Level Workforce Management Integration for Resale

Partnership Announcement: Dialpad has formed a reseller partnership with Verint to provide enterprise-grade workforce management solutions, integrating real-time schedule adherence and workforce visibility for contact centers.

Solutions Offered: The partnership offers Dialpad WFM for small to mid-size contact centers and Verint's Open Platform for larger operations, allowing customers to choose the best fit for their scheduling and compliance needs.

Real-Time Integration Benefits: The integration enables real-time updates of agent status from Dialpad to Verint, enhancing visibility for managers and automating manual entry processes, which improves scheduling efficiency.

Focus on Customer Experience: The collaboration aims to empower employees and elevate customer experiences by unifying communications and workforce data, ensuring compliance and operational efficiency across global contact centers.