Dialpad and Verint Collaborate to Offer Enterprise-Level Workforce Management Integration for Resale

Written by Emily J. Thompson, Senior Investment Analyst

Source: Newsfilter

Updated: Oct 22 2025

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Source: Newsfilter

Partnership Announcement: Dialpad has formed a reseller partnership with Verint to provide enterprise-grade workforce management solutions, integrating real-time schedule adherence and workforce visibility for contact centers.
Solutions Offered: The partnership offers Dialpad WFM for small to mid-size contact centers and Verint's Open Platform for larger operations, allowing customers to choose the best fit for their scheduling and compliance needs.
Real-Time Integration Benefits: The integration enables real-time updates of agent status from Dialpad to Verint, enhancing visibility for managers and automating manual entry processes, which improves scheduling efficiency.
Focus on Customer Experience: The collaboration aims to empower employees and elevate customer experiences by unifying communications and workforce data, ensuring compliance and operational efficiency across global contact centers.

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About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.

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