Cultural Reset Key to Successful Agentic AI Implementation
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 08 2026
0mins
Source: Newsfilter
- Cultural Importance: Research from Pegasystems reveals that 96% of organizations successfully implementing agentic AI have rethought existing processes to foster a culture of collaboration and innovation, highlighting the critical role of cultural transformation in technological success.
- Priority Goals and Outcomes: 71% of successful implementers prioritized automating and simplifying complex processes as a pre-deployment objective, with 58% reporting alignment with these goals leading to predictable outcomes and improved customer experiences, underscoring the significance of clear objectives.
- Key Behaviors for Success: 95% of successful deployers have a specific corporate-level strategy and execution plan, while 65% regularly review success metrics tied to business outcomes, emphasizing the importance of clarity and ongoing evaluation in achieving agentic AI success.
- Barriers and Challenges: 77% of respondents identified insufficient resources as a major barrier to achieving positive project outcomes, and 75% believe a lack of understanding of the benefits of agentic AI is the biggest obstacle to success, reflecting a knowledge gap in the technology adoption process.
Trade with 70% Backtested Accuracy
Stop guessing "Should I Buy PEGA?" and start using high-conviction signals backed by rigorous historical data.
Sign up today to access powerful investing tools and make smarter, data-driven decisions.
Analyst Views on PEGA
Wall Street analysts forecast PEGA stock price to rise
8 Analyst Rating
7 Buy
1 Hold
0 Sell
Strong Buy
Current: 30.230
Low
67.00
Averages
76.00
High
85.00
Current: 30.230
Low
67.00
Averages
76.00
High
85.00
About PEGA
Pegasystems Inc. is an enterprise transformation company that helps organizations Build for Change with enterprise artificial intelligence (AI) decisioning and workflow automation. It develops, markets, licenses, hosts and supports enterprise software that helps organizations make decisions and processes in real-time. Its platform for enterprise AI decisioning and workflow automation enables clients to personalize customer experiences, automate customer service, and streamline operations, business processes, and workflows. Its Pega Infinity is a software portfolio. Its applications and platform intersect with and encompass several software markets, including Customer Relationship Management, Digital Process Automation, Low-code application development platforms, Robotic Process Automation, Business Rules Management Systems, and Decision Management. Pega Platform, software for AI-powered workflow automation, boosts the efficiency of its clients' processes and operational workflow.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Coforge Receives Pega Industry Excellence Award for Public Sector
- Digital Transformation Achievement: Coforge has been awarded the Pega Industry Excellence Award for its collaboration with a Scotland-based national telehealth service provider, successfully modernizing urgent and out-of-hours care for nearly 6 million citizens, highlighting its innovative capabilities in the public sector.
- AI-Driven Platform Implementation: In partnership with Pega and AWS, Coforge implemented an AI-powered omnichannel contact center and CRM platform based on Pega Customer Service and Pega Infinity, replacing fragmented legacy systems and enhancing service unification and scalability.
- Industry Expertise: As a specialized Pega partner for over 18 years, Coforge boasts 115 Pega Lead System Architects and over 2,000 certifications, demonstrating its deep expertise and technical strength in the public sector and healthcare industries.
- Future Development Vision: Coforge is committed to building resilient, future-ready ecosystems by combining AI and cloud platforms, helping government agencies overcome challenges, achieve digital excellence, and enhance citizens' access to critical healthcare services.
See More
Cognizant Receives Blueprint Pioneer Award at PegaWorld 2026
- Award Recognition: Cognizant has been awarded the Blueprint Pioneer Award for over 30 Pega Blueprint deployments across banking, insurance, and healthcare, showcasing its ability to compress transformation timelines from months to days, significantly enhancing operational efficiency.
- Strategic Partnership Expansion: The collaboration between Cognizant and Pega was deepened in May 2025, focusing on AI-led transformation to modernize enterprise legacy systems, integrating Cognizant's AI services with Pega Blueprint to facilitate cloud-ready transformations for clients.
- Industry Solutions Showcase: At PegaWorld 2026, Cognizant is showcasing its Pega Blueprint-driven industry solutions, with CEO Ravi Kumar S joining Pega Founder Alan Trefler to discuss the future of agentic AI in enterprise transformation, thereby enhancing the company's industry influence.
- AI Builder Approach: Cognizant's Pega Blueprint employs a two-phase model that first demonstrates an initial blueprint for business functions and then layers in client-specific knowledge and rules, ensuring scalable delivery and quality, reflecting its capability to effectively implement AI in complex enterprise environments.
See More
PegaWorld Awards Recognize Client Achievements in AI Transformation
- Awards Highlights: At the 2026 PegaWorld conference, Pegasystems announced multiple awards recognizing clients who have achieved significant business outcomes using Pega technology, underscoring successful enterprise AI transformation cases.
- Innovation Award Winners: Companies like Proximus and Columbia Sportswear received the Innovation Award, indicating their use of AI-driven decision-making and workflow orchestration to drive industry change and enhance customer value.
- Impact Award Recipients: Axtel and Booking.com were among the winners of the Impact Award, showcasing their ability to achieve measurable business outcomes through Pega, further solidifying Pega's core role in enterprise digital transformation.
- Honorary Award Presentation: Christian Nelissen received the Honorary Award for his leadership in successful digital transformation initiatives at banks like NatWest, highlighting Pega's critical role in driving enterprise change.
See More
Blend360 Receives Customer Decision Hub Award for AI Excellence
- Customer Decision Hub Award: Blend360 was honored with the Customer Decision Hub Award at the 2026 PegaWorld Summit, recognizing its excellence in leveraging Pega CDH to enhance customer engagement, showcasing its leadership in personalized customer experiences.
- AI-Driven Decisioning: By integrating AI and real-time decisioning tools, Blend360 assists enterprises in optimizing customer lifecycle management, increasing retention rates and revenue, thereby solidifying its market position among complex enterprises.
- Industry Impact: This award reflects Blend360's successful implementations across various sectors, including finance, insurance, and automotive, highlighting its crucial role in driving digital transformation and enhancing customer satisfaction and loyalty.
- Commitment to Collaboration: Dan Kasun, Global Head of Partner Ecosystem at Pega, emphasized that Blend360's achievements will foster further collaboration in enterprise-grade AI, empowering clients to innovate and grow, thereby enhancing business value.
See More
AWS Transform Integrates with Pega Blueprint AI for Modernization
- Seamless Integration: The integration of Pega Blueprint AI with AWS Transform enables organizations to quickly analyze and reconstruct legacy COBOL code, enhancing the efficiency of modern application development while reducing friction and complexity in digital transformation.
- Accelerated Modernization: With Pega Blueprint AI, organizations can transform traditional COBOL systems into cloud-ready intelligent applications, significantly shortening the transition period from legacy systems to modern applications and enhancing market competitiveness.
- Increased Business Agility: The new system not only supports rapid extraction of business rules and logic but also ensures that the final applications retain business context and data models, thereby improving the reliability and agility of workflows.
- Industry Best Practices: Pega Blueprint AI leverages industry best practices and AI technology to help organizations compete more effectively in the digital economy, ensuring governance and reliability are maintained throughout the modernization process.
See More
Pega Unveils New AI Agent Connectivity Features
- Feature Launch: At PegaWorld®, Pega announced new capabilities that allow enterprises to utilize custom-built AI agents to drive essential business processes without compromising governance, compliance, or cost controls, thereby enhancing operational efficiency.
- Open Standard Support: By supporting the open Model Context Protocol (MCP), Pega processes can now be discovered and executed by third-party agents like Anthropic Claude, Google Gemini, and OpenAI, providing organizations with predictable outcomes and costs, thus strengthening market competitiveness.
- Automation and Efficiency Gains: Pega's built-in MCP capabilities enable enterprises to deploy agents while maintaining reliability and auditability, avoiding the risks of re-reasoning processes at every step that other methods entail, which reduces unpredictable results and high token costs.
- New Agent Features: The newly introduced agentic assignment agent and document agent automate manual tasks, with the former proactively reaching out to employees or customers for additional data or approvals, while the latter intelligently analyzes complex documents, enhancing overall work efficiency and response speed.
See More
Coforge Receives Pega Industry Excellence Award for Public Sector
- Digital Transformation Achievement: Coforge has been awarded the Pega Industry Excellence Award for its collaboration with a Scotland-based national telehealth service provider, successfully modernizing urgent and out-of-hours care for nearly 6 million citizens, highlighting its innovative capabilities in the public sector.
- AI-Driven Platform Implementation: In partnership with Pega and AWS, Coforge implemented an AI-powered omnichannel contact center and CRM platform based on Pega Customer Service and Pega Infinity, replacing fragmented legacy systems and enhancing service unification and scalability.
- Industry Expertise: As a specialized Pega partner for over 18 years, Coforge boasts 115 Pega Lead System Architects and over 2,000 certifications, demonstrating its deep expertise and technical strength in the public sector and healthcare industries.
- Future Development Vision: Coforge is committed to building resilient, future-ready ecosystems by combining AI and cloud platforms, helping government agencies overcome challenges, achieve digital excellence, and enhance citizens' access to critical healthcare services.
See More
Cognizant Receives Blueprint Pioneer Award at PegaWorld 2026
- Award Recognition: Cognizant has been awarded the Blueprint Pioneer Award for over 30 Pega Blueprint deployments across banking, insurance, and healthcare, showcasing its ability to compress transformation timelines from months to days, significantly enhancing operational efficiency.
- Strategic Partnership Expansion: The collaboration between Cognizant and Pega was deepened in May 2025, focusing on AI-led transformation to modernize enterprise legacy systems, integrating Cognizant's AI services with Pega Blueprint to facilitate cloud-ready transformations for clients.
- Industry Solutions Showcase: At PegaWorld 2026, Cognizant is showcasing its Pega Blueprint-driven industry solutions, with CEO Ravi Kumar S joining Pega Founder Alan Trefler to discuss the future of agentic AI in enterprise transformation, thereby enhancing the company's industry influence.
- AI Builder Approach: Cognizant's Pega Blueprint employs a two-phase model that first demonstrates an initial blueprint for business functions and then layers in client-specific knowledge and rules, ensuring scalable delivery and quality, reflecting its capability to effectively implement AI in complex enterprise environments.
See More
PegaWorld Awards Recognize Client Achievements in AI Transformation
- Awards Highlights: At the 2026 PegaWorld conference, Pegasystems announced multiple awards recognizing clients who have achieved significant business outcomes using Pega technology, underscoring successful enterprise AI transformation cases.
- Innovation Award Winners: Companies like Proximus and Columbia Sportswear received the Innovation Award, indicating their use of AI-driven decision-making and workflow orchestration to drive industry change and enhance customer value.
- Impact Award Recipients: Axtel and Booking.com were among the winners of the Impact Award, showcasing their ability to achieve measurable business outcomes through Pega, further solidifying Pega's core role in enterprise digital transformation.
- Honorary Award Presentation: Christian Nelissen received the Honorary Award for his leadership in successful digital transformation initiatives at banks like NatWest, highlighting Pega's critical role in driving enterprise change.
See More
Blend360 Receives Customer Decision Hub Award for AI Excellence
- Customer Decision Hub Award: Blend360 was honored with the Customer Decision Hub Award at the 2026 PegaWorld Summit, recognizing its excellence in leveraging Pega CDH to enhance customer engagement, showcasing its leadership in personalized customer experiences.
- AI-Driven Decisioning: By integrating AI and real-time decisioning tools, Blend360 assists enterprises in optimizing customer lifecycle management, increasing retention rates and revenue, thereby solidifying its market position among complex enterprises.
- Industry Impact: This award reflects Blend360's successful implementations across various sectors, including finance, insurance, and automotive, highlighting its crucial role in driving digital transformation and enhancing customer satisfaction and loyalty.
- Commitment to Collaboration: Dan Kasun, Global Head of Partner Ecosystem at Pega, emphasized that Blend360's achievements will foster further collaboration in enterprise-grade AI, empowering clients to innovate and grow, thereby enhancing business value.
See More
AWS Transform Integrates with Pega Blueprint AI for Modernization
- Seamless Integration: The integration of Pega Blueprint AI with AWS Transform enables organizations to quickly analyze and reconstruct legacy COBOL code, enhancing the efficiency of modern application development while reducing friction and complexity in digital transformation.
- Accelerated Modernization: With Pega Blueprint AI, organizations can transform traditional COBOL systems into cloud-ready intelligent applications, significantly shortening the transition period from legacy systems to modern applications and enhancing market competitiveness.
- Increased Business Agility: The new system not only supports rapid extraction of business rules and logic but also ensures that the final applications retain business context and data models, thereby improving the reliability and agility of workflows.
- Industry Best Practices: Pega Blueprint AI leverages industry best practices and AI technology to help organizations compete more effectively in the digital economy, ensuring governance and reliability are maintained throughout the modernization process.
See More
Pega Unveils New AI Agent Connectivity Features
- Feature Launch: At PegaWorld®, Pega announced new capabilities that allow enterprises to utilize custom-built AI agents to drive essential business processes without compromising governance, compliance, or cost controls, thereby enhancing operational efficiency.
- Open Standard Support: By supporting the open Model Context Protocol (MCP), Pega processes can now be discovered and executed by third-party agents like Anthropic Claude, Google Gemini, and OpenAI, providing organizations with predictable outcomes and costs, thus strengthening market competitiveness.
- Automation and Efficiency Gains: Pega's built-in MCP capabilities enable enterprises to deploy agents while maintaining reliability and auditability, avoiding the risks of re-reasoning processes at every step that other methods entail, which reduces unpredictable results and high token costs.
- New Agent Features: The newly introduced agentic assignment agent and document agent automate manual tasks, with the former proactively reaching out to employees or customers for additional data or approvals, while the latter intelligently analyzes complex documents, enhancing overall work efficiency and response speed.
See More
