Conduent Appoints Harsha V. Agadi as CEO
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jan 16 2026
0mins
Should l Buy CNDT?
Conduent announced that the Board of Directors has appointed Harsha V. Agadi, Chairman of Conduent's Board of Directors, as Chief Executive Officer, effective immediately. As part of this transition, Agadi will step down as Chairman of the Board, and Margarita Palau-Hernandez has been appointed independent Chair of the Board. Agadi succeeds Cliff Skelton, who will step down as President, Chief Executive Officer, and a member of the Board of Directors. All leadership changes are effective immediately. Agadi said, "Since joining the Conduent Board last year, I have been impressed by the Company's long-term client relationships, its cutting-edge technologies that propel digital interactions, and the management team's dedication to innovation and excellence. I am honored to take on this role and grateful for the trust of my fellow Board members. I also want to thank Cliff for his leadership and contributions over the past six years. I look forward to working closely with the Conduent team to leverage the company's unique strengths, accelerate the pace of our growth, and deliver long-term value for our clients, shareholders, and employees."
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Analyst Views on CNDT
Wall Street analysts forecast CNDT stock price to rise
1 Analyst Rating
1 Buy
0 Hold
0 Sell
Moderate Buy
Current: 1.300
Low
7.00
Averages
7.00
High
7.00
Current: 1.300
Low
7.00
Averages
7.00
High
7.00
No data
About CNDT
Conduent Incorporated is a global technology-led business process solutions and services company. The Company’s Commercial segment provides business process services that span its clients’ business processes end-to-end from the front-office to the back-office for a variety of commercial industries. Its technology-led solutions and services include Customer Experience Management (CXM), Business Operations Solutions (BOS), Healthcare Claims and Administration Solutions and Human Capital Solutions (HCS). Its Government segment provides government-centric services and solutions to U.S. federal, state, local and foreign governments for public assistance, healthcare programs and administration, transaction processing, payment services and case management. Its Transportation segment provides systems, support and revenue-generating solutions to government transportation agency clients. It delivers mission-critical tolling, transit and digital payment solutions that streamline operations.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Rich Leadership Experience: Currently serving as Chief Audit Executive at Jack Henry & Associates, Van oversees governance, internal controls, and enterprise risk, having successfully transformed the internal audit function and reduced external audit costs, thereby enhancing operational efficiency.
- Strategic Partnership: Van's addition is seen as crucial for strengthening board governance and risk frameworks, with her expertise aligning closely with Conduent's focus on technology-driven solutions and operational excellence, likely accelerating company performance.
- Support for Business Transformation: Conduent leverages advanced technologies like cloud computing and AI, processing over 14 million toll transactions annually, and Van's experience will help further optimize customer experience and reduce operational costs.
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See More
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See More
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- Rich Leadership Experience: Currently serving as Chief Audit Executive at Jack Henry & Associates, Van oversees governance, internal controls, and enterprise risk, having successfully transformed the internal audit function and reduced external audit costs, thereby enhancing operational efficiency.
- Strategic Partnership: Van's addition is seen as crucial for strengthening board governance and risk frameworks, with her expertise aligning closely with Conduent's focus on technology-driven solutions and operational excellence, likely accelerating company performance.
- Support for Business Transformation: Conduent leverages advanced technologies like cloud computing and AI, processing over 14 million toll transactions annually, and Van's experience will help further optimize customer experience and reduce operational costs.
See More
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- Leader Status Confirmed: Conduent has been recognized as a Leader in NelsonHall's 2026 Healthcare Payer Agility & Innovation NEAT evaluation, reflecting its exceptional ability to deliver immediate operational value while supporting payers' transformation needs.
- Modernized Operations Support: Conduent supports end-to-end healthcare payer functions across commercial and government markets through its HSP payer suite and Medicaid solutions, significantly reducing administrative burdens and streamlining payer workflows.
- Commitment to Innovation: The company's significant R&D investments have advanced modernization, UI transformation, and GenAI integration, resulting in cost savings and increased processing efficiency, further solidifying its competitive edge in the healthcare payer sector.
- Enhanced Client Value: Conduent processes over 14 million tolling transactions daily and creates substantial operational outcomes for clients through its digital solutions, enhancing customer experiences and business performance.
See More
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- Consecutive Recognition: Conduent has been named to the 2026 GovTech 100 list for the fifth consecutive year, highlighting its contributions to improving interactions between governments and businesses, which reflects the company's sustained influence and recognition in the market.
- Service Innovation: Conduent's Government Solutions division provides U.S. agencies with services such as healthcare claims administration and benefit payments, supporting critical programs like Medicaid and TANF, ensuring effective service delivery to the public.
- Transportation Solutions: The company's Transportation Solutions business offers road usage charging and urban mass transit services to state and local governments, helping transportation agencies worldwide enhance operational efficiency to meet growing urban mobility demands.
- Digital Transformation: Leveraging cloud computing and AI, Conduent processes approximately $80 billion in government payments and 2 billion customer service interactions annually, driving digital transformation in client operations to enhance customer experience and efficiency.
See More
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- Security Enhancement: Alabama becomes the first state to roll out chip-enabled EBT cards statewide, expected to significantly enhance the security of SNAP and TANF accounts, helping to combat rising fraud attempts.
- Technological Innovation: The new cards allow beneficiaries to insert their cards into point-of-sale terminals instead of swiping, adding a layer of protection that reduces risks associated with magnetic stripe cards, thereby boosting user confidence.
- System Enhancement: Alabama DHR has implemented a system enhancement that automatically blocks out-of-state and online transactions for all EBT cards, allowing beneficiaries to easily unlock their cards through the ConnectEBT app, further safeguarding account security.
- Industry Leadership: Conduent, a leader in government payments, supports electronic payments in 37 states, showcasing its innovative solutions to prevent fraud in public benefit programs and raising industry standards.
See More
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- Fraud Prevention Upgrade: Conduent collaborates with the Alabama Department of Human Resources to introduce new chip-enabled EBT cards aimed at significantly enhancing account security for beneficiaries, particularly those in SNAP and TANF programs, which is expected to effectively reduce fraud attempts targeting EBT cards.
- Statewide Implementation: Alabama becomes the second state to fully roll out these EBT cards after a pilot program launched in December, marking a significant advancement in public welfare security for all EBT cardholders in the state.
- Enhanced Account Control: The new cards allow beneficiaries to lock their accounts via the ConnectEBT mobile app, blocking all purchases and providing greater control over account security, while the system enhancement defaults to blocking out-of-state and online transactions to safeguard funds.
- Innovative Anti-Fraud Solutions: Conduent's VeriSight Anti-Fraud Suite offers adaptive fraud detection tools for public benefit programs, capable of identifying and blocking suspicious activities, thereby enhancing security and efficiency in government payment disbursements.
See More
Conduent Q4 2025 Earnings Call Insights
- Management Turnaround Strategy: CEO Harsha Agadi emphasized a decisive approach to drive Conduent towards consistent revenue and EBITDA growth, planning to achieve this through faster decision-making, strict financial discipline, and cost structure optimization, thereby enhancing the company's market competitiveness.
- Significant New Business Growth: The company signed $152 million in new business annual contract value (ACV) this quarter, an 11% increase compared to Q4 2024, with total new business ACV reaching $517 million for the year, indicating strong market demand and business expansion potential.
- Financial Performance Volatility: Adjusted revenue for 2025 was reported at $3.04 billion, down 4.2% year-over-year, yet adjusted EBITDA reached $164 million, with an EBITDA margin of 5.4%, reflecting positive outcomes in cost control efforts.
- Future Outlook and Risks: Management committed to providing a more detailed strategic and financial guidance in the Q1 earnings report, acknowledging risks from AI-driven market disruptions and negative free cash flow impacts, while focusing on rapid execution and portfolio optimization to achieve sustainable growth.
See More
