BluIP and NiCE Expand AI Communication Platform Partnership
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 53 minutes ago
0mins
Source: PRnewswire
- Partnership Enhancement: BluIP's expanded partnership with NiCE introduces a tightly integrated UCaaS and CCaaS solution that enables enterprises to modernize legacy telephony systems, thereby enhancing overall operational efficiency and intelligence.
- Enterprise Intelligence Boost: The integrated AI capabilities extend beyond traditional contact centers, enhancing compliance and analytics across various departments, which improves overall business transparency and decision-making support.
- Cloud Migration Strategy: This partnership provides a strategic migration path to secure, geographically redundant cloud infrastructure for enterprises operating legacy systems, aimed at reducing maintenance costs, improving reliability, and supporting long-term scalability to ensure business continuity.
- Customer Experience Optimization: AI-generated call summaries allow users to quickly access key information during transfers between departments, significantly improving the efficiency and satisfaction of customer interactions, further enhancing the enterprise's competitive edge.
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Analyst Views on NICE
Wall Street analysts forecast NICE stock price to rise
15 Analyst Rating
10 Buy
5 Hold
0 Sell
Moderate Buy
Current: 93.140
Low
120.00
Averages
158.57
High
200.00
Current: 93.140
Low
120.00
Averages
158.57
High
200.00
About NICE
NICE Ltd., formerly NICE-Systems Ltd., is a global enterprise software provider. The Company's segments include Customer Interactions Solutions and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides data-driven insights that enable businesses to deliver personalized experiences to customers. The Financial Crime and Compliance Solutions segment provides real-time and cross-channel fraud prevention, anti-money laundering, brokerage compliance, and enterprise-wide case management. The Company serves contact centers, back-office operations, and retail branches across various industries, including communications, banking, insurance, healthcare, business process outsourcing (BPO), government, utilities, travel, and entertainment. Its multi-channel recording and interaction management solutions enable organizations to capture structured and unstructured customer interaction and transaction data from multiple channels.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
BluIP and NiCE Expand Go-to-Market Partnership for Unified Communications
- Partnership Expansion: BluIP's upgraded partnership with NiCE introduces a tightly integrated UCaaS and CCaaS solution, enabling enterprises to modernize legacy telephony systems, thereby enhancing overall operational efficiency and customer experience.
- AI Capability Extension: The integration allows BluIP's Cloud PBX solutions to work seamlessly with NiCE's CXone platform, enabling AI analytics and compliance visibility across departments, significantly improving efficiency for back-office teams and administrative departments.
- Cost Efficiency Improvement: The new system not only replaces outdated phone systems but also reduces operational costs and minimizes outage risks through unified dashboards and interaction analytics, supporting long-term scalability for enterprises.
- Customer Experience Optimization: BluIP's UCaaS solution provides existing NiCE CXone customers with a natural extension of their investment, enhancing compliance visibility and enterprise-wide AI insights, thus improving the quality and efficiency of customer interactions.
See More
BluIP and NiCE Expand AI Communication Platform Partnership
- Partnership Enhancement: BluIP's expanded partnership with NiCE introduces a tightly integrated UCaaS and CCaaS solution that enables enterprises to modernize legacy telephony systems, thereby enhancing overall operational efficiency and intelligence.
- Enterprise Intelligence Boost: The integrated AI capabilities extend beyond traditional contact centers, enhancing compliance and analytics across various departments, which improves overall business transparency and decision-making support.
- Cloud Migration Strategy: This partnership provides a strategic migration path to secure, geographically redundant cloud infrastructure for enterprises operating legacy systems, aimed at reducing maintenance costs, improving reliability, and supporting long-term scalability to ensure business continuity.
- Customer Experience Optimization: AI-generated call summaries allow users to quickly access key information during transfers between departments, significantly improving the efficiency and satisfaction of customer interactions, further enhancing the enterprise's competitive edge.
See More
Infosys Partners with DNB Bank to Upgrade Financial Crime Systems
- Strategic Collaboration Upgrade: Infosys expands its partnership with Norway's largest bank, DNB, to modernize its anti-money laundering and financial crime systems through the NICE Actimize X-Sight platform, enhancing compliance and risk analysis capabilities, thereby strengthening the bank's competitiveness in a complex financial crime landscape.
- Cloud-Native Platform Integration: This collaboration consolidates historically fragmented systems into a single cloud-native platform that supports multi-jurisdictional compliance, expected to significantly improve customer screening and transaction monitoring efficiency, helping DNB respond more swiftly to financial crime threats.
- AI-Driven Intelligent Analytics: Infosys will leverage AI technology to enhance the capabilities of the X-Sight platform, providing more accurate risk detection and automated investigation capabilities, which is anticipated to boost DNB's operational efficiency and reduce compliance costs, driving digital transformation.
- Long-Term Strategic Value: DNB's COO emphasizes that through close collaboration with Infosys, the bank will more effectively tackle financial crime challenges, supporting its long-term digital and compliance objectives while ensuring customer safety and the integrity of the financial system.
See More
DNB Bank Selects NICE Actimize for Digital Transformation
- Strategic Collaboration: DNB Bank has selected NICE Actimize's X-Sight Enterprise platform in collaboration with Infosys to modernize its fraud and financial crime operations through cloud solutions, addressing increasingly complex regulatory risks while enhancing operational efficiency.
- Powerful Platform Features: The X-Sight platform from NICE Actimize supports flexible data integration and intelligent automation, enabling DNB Bank to effectively manage and expand its analytics capabilities, thereby improving efficiency in detecting and investigating financial crimes while reducing costs.
- Solution Integration: DNB's next-generation fraud and financial crime platform will integrate multiple solutions, including Suspicious Activity Monitoring (SAM) and Integrated Fraud Management (IFM), leveraging AI technology to enhance detection capabilities, ensure compliance, and optimize customer experience.
- Modernized Technology Architecture: Infosys will lead the modernization of DNB's FinCrime technology landscape, including enterprise architecture design and data migration, consolidating key functions such as customer due diligence and transaction monitoring to drive the bank's transition to a unified intelligence-led operating model.
See More
Infosys Partners with DNB to Modernize Financial Crime Systems
- System Integration Upgrade: Infosys collaborates with Norway's largest bank, DNB, to unify fragmented financial crime systems into an intelligence-driven, cloud-native platform using the NICE Actimize X-Sight platform, enhancing risk insights and detection accuracy while strengthening multi-jurisdictional compliance capabilities.
- Technology Architecture Overhaul: The partnership will involve enterprise architecture design, platform integration, and data migration, consolidating key functions such as customer and payment screening, customer due diligence, and transaction monitoring onto a single scalable SaaS platform, thereby improving operational efficiency.
- Intelligent Anti-Money Laundering: Infosys will implement AI-driven capabilities of the NICE Actimize X-Sight platform to provide a holistic view of customer risk visibility and improve detection of complex financial crime patterns, ensuring DNB's responsiveness and accuracy in meeting regulatory demands.
- Long-Term Digital Transformation: DNB's COO Elin Sandnes stated that this collaboration not only enhances their ability to detect and investigate financial crimes but also supports their long-term digital transformation and compliance objectives, ensuring the safety of customers and the integrity of the financial system.
See More
Infosys Partners with DNB Bank to Upgrade Financial Crime Systems
- System Integration Upgrade: Infosys collaborates with Norway's largest bank, DNB, to unify fragmented financial crime systems into an intelligence-driven, cloud-native platform using NICE Actimize X-Sight, enhancing risk insights and detection accuracy while bolstering compliance capabilities to support long-term digital transformation.
- Technology Modernization: The partnership encompasses enterprise architecture design, platform integration, and data migration, consolidating key functions such as customer and payment screening, customer due diligence, and transaction monitoring onto a scalable SaaS platform, thereby improving operational efficiency and reducing costs.
- Intelligent Analytics Application: By implementing the AI-driven NICE Actimize X-Sight platform, Infosys will provide DNB with a holistic view of customer risk visibility, improving the detection of complex financial crime patterns and ensuring the bank's compliance and response speed across multiple jurisdictions.
- Strategic Collaboration Outlook: DNB's COO Elin Sandnes stated that this partnership will enhance their ability to detect and investigate complex financial crimes, further advancing their digital transformation and compliance objectives, highlighting Infosys's leadership in the fintech sector.
See More
BluIP and NiCE Expand Go-to-Market Partnership for Unified Communications
- Partnership Expansion: BluIP's upgraded partnership with NiCE introduces a tightly integrated UCaaS and CCaaS solution, enabling enterprises to modernize legacy telephony systems, thereby enhancing overall operational efficiency and customer experience.
- AI Capability Extension: The integration allows BluIP's Cloud PBX solutions to work seamlessly with NiCE's CXone platform, enabling AI analytics and compliance visibility across departments, significantly improving efficiency for back-office teams and administrative departments.
- Cost Efficiency Improvement: The new system not only replaces outdated phone systems but also reduces operational costs and minimizes outage risks through unified dashboards and interaction analytics, supporting long-term scalability for enterprises.
- Customer Experience Optimization: BluIP's UCaaS solution provides existing NiCE CXone customers with a natural extension of their investment, enhancing compliance visibility and enterprise-wide AI insights, thus improving the quality and efficiency of customer interactions.
See More
BluIP and NiCE Expand AI Communication Platform Partnership
- Partnership Enhancement: BluIP's expanded partnership with NiCE introduces a tightly integrated UCaaS and CCaaS solution that enables enterprises to modernize legacy telephony systems, thereby enhancing overall operational efficiency and intelligence.
- Enterprise Intelligence Boost: The integrated AI capabilities extend beyond traditional contact centers, enhancing compliance and analytics across various departments, which improves overall business transparency and decision-making support.
- Cloud Migration Strategy: This partnership provides a strategic migration path to secure, geographically redundant cloud infrastructure for enterprises operating legacy systems, aimed at reducing maintenance costs, improving reliability, and supporting long-term scalability to ensure business continuity.
- Customer Experience Optimization: AI-generated call summaries allow users to quickly access key information during transfers between departments, significantly improving the efficiency and satisfaction of customer interactions, further enhancing the enterprise's competitive edge.
See More
Infosys Partners with DNB Bank to Upgrade Financial Crime Systems
- Strategic Collaboration Upgrade: Infosys expands its partnership with Norway's largest bank, DNB, to modernize its anti-money laundering and financial crime systems through the NICE Actimize X-Sight platform, enhancing compliance and risk analysis capabilities, thereby strengthening the bank's competitiveness in a complex financial crime landscape.
- Cloud-Native Platform Integration: This collaboration consolidates historically fragmented systems into a single cloud-native platform that supports multi-jurisdictional compliance, expected to significantly improve customer screening and transaction monitoring efficiency, helping DNB respond more swiftly to financial crime threats.
- AI-Driven Intelligent Analytics: Infosys will leverage AI technology to enhance the capabilities of the X-Sight platform, providing more accurate risk detection and automated investigation capabilities, which is anticipated to boost DNB's operational efficiency and reduce compliance costs, driving digital transformation.
- Long-Term Strategic Value: DNB's COO emphasizes that through close collaboration with Infosys, the bank will more effectively tackle financial crime challenges, supporting its long-term digital and compliance objectives while ensuring customer safety and the integrity of the financial system.
See More
DNB Bank Selects NICE Actimize for Digital Transformation
- Strategic Collaboration: DNB Bank has selected NICE Actimize's X-Sight Enterprise platform in collaboration with Infosys to modernize its fraud and financial crime operations through cloud solutions, addressing increasingly complex regulatory risks while enhancing operational efficiency.
- Powerful Platform Features: The X-Sight platform from NICE Actimize supports flexible data integration and intelligent automation, enabling DNB Bank to effectively manage and expand its analytics capabilities, thereby improving efficiency in detecting and investigating financial crimes while reducing costs.
- Solution Integration: DNB's next-generation fraud and financial crime platform will integrate multiple solutions, including Suspicious Activity Monitoring (SAM) and Integrated Fraud Management (IFM), leveraging AI technology to enhance detection capabilities, ensure compliance, and optimize customer experience.
- Modernized Technology Architecture: Infosys will lead the modernization of DNB's FinCrime technology landscape, including enterprise architecture design and data migration, consolidating key functions such as customer due diligence and transaction monitoring to drive the bank's transition to a unified intelligence-led operating model.
See More
Infosys Partners with DNB to Modernize Financial Crime Systems
- System Integration Upgrade: Infosys collaborates with Norway's largest bank, DNB, to unify fragmented financial crime systems into an intelligence-driven, cloud-native platform using the NICE Actimize X-Sight platform, enhancing risk insights and detection accuracy while strengthening multi-jurisdictional compliance capabilities.
- Technology Architecture Overhaul: The partnership will involve enterprise architecture design, platform integration, and data migration, consolidating key functions such as customer and payment screening, customer due diligence, and transaction monitoring onto a single scalable SaaS platform, thereby improving operational efficiency.
- Intelligent Anti-Money Laundering: Infosys will implement AI-driven capabilities of the NICE Actimize X-Sight platform to provide a holistic view of customer risk visibility and improve detection of complex financial crime patterns, ensuring DNB's responsiveness and accuracy in meeting regulatory demands.
- Long-Term Digital Transformation: DNB's COO Elin Sandnes stated that this collaboration not only enhances their ability to detect and investigate financial crimes but also supports their long-term digital transformation and compliance objectives, ensuring the safety of customers and the integrity of the financial system.
See More
Infosys Partners with DNB Bank to Upgrade Financial Crime Systems
- System Integration Upgrade: Infosys collaborates with Norway's largest bank, DNB, to unify fragmented financial crime systems into an intelligence-driven, cloud-native platform using NICE Actimize X-Sight, enhancing risk insights and detection accuracy while bolstering compliance capabilities to support long-term digital transformation.
- Technology Modernization: The partnership encompasses enterprise architecture design, platform integration, and data migration, consolidating key functions such as customer and payment screening, customer due diligence, and transaction monitoring onto a scalable SaaS platform, thereby improving operational efficiency and reducing costs.
- Intelligent Analytics Application: By implementing the AI-driven NICE Actimize X-Sight platform, Infosys will provide DNB with a holistic view of customer risk visibility, improving the detection of complex financial crime patterns and ensuring the bank's compliance and response speed across multiple jurisdictions.
- Strategic Collaboration Outlook: DNB's COO Elin Sandnes stated that this partnership will enhance their ability to detect and investigate complex financial crimes, further advancing their digital transformation and compliance objectives, highlighting Infosys's leadership in the fintech sector.
See More
