Blend360 Receives Customer Decision Hub Award for AI Excellence
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 08 2026
0mins
Source: PRnewswire
- Customer Decision Hub Award: Blend360 was honored with the Customer Decision Hub Award at the 2026 PegaWorld Summit, recognizing its excellence in leveraging Pega CDH to enhance customer engagement, showcasing its leadership in personalized customer experiences.
- AI-Driven Decisioning: By integrating AI and real-time decisioning tools, Blend360 assists enterprises in optimizing customer lifecycle management, increasing retention rates and revenue, thereby solidifying its market position among complex enterprises.
- Industry Impact: This award reflects Blend360's successful implementations across various sectors, including finance, insurance, and automotive, highlighting its crucial role in driving digital transformation and enhancing customer satisfaction and loyalty.
- Commitment to Collaboration: Dan Kasun, Global Head of Partner Ecosystem at Pega, emphasized that Blend360's achievements will foster further collaboration in enterprise-grade AI, empowering clients to innovate and grow, thereby enhancing business value.
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Analyst Views on PEGA
Wall Street analysts forecast PEGA stock price to rise
8 Analyst Rating
7 Buy
1 Hold
0 Sell
Strong Buy
Current: 30.230
Low
67.00
Averages
76.00
High
85.00
Current: 30.230
Low
67.00
Averages
76.00
High
85.00
About PEGA
Pegasystems Inc. is an enterprise transformation company that helps organizations Build for Change with enterprise artificial intelligence (AI) decisioning and workflow automation. It develops, markets, licenses, hosts and supports enterprise software that helps organizations make decisions and processes in real-time. Its platform for enterprise AI decisioning and workflow automation enables clients to personalize customer experiences, automate customer service, and streamline operations, business processes, and workflows. Its Pega Infinity is a software portfolio. Its applications and platform intersect with and encompass several software markets, including Customer Relationship Management, Digital Process Automation, Low-code application development platforms, Robotic Process Automation, Business Rules Management Systems, and Decision Management. Pega Platform, software for AI-powered workflow automation, boosts the efficiency of its clients' processes and operational workflow.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Strategic Partnership Expansion: The collaboration between Cognizant and Pega was deepened in May 2025, focusing on AI-led transformation to modernize enterprise legacy systems, integrating Cognizant's AI services with Pega Blueprint to facilitate cloud-ready transformations for clients.
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See More
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- Impact Award Recipients: Axtel and Booking.com were among the winners of the Impact Award, showcasing their ability to achieve measurable business outcomes through Pega, further solidifying Pega's core role in enterprise digital transformation.
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See More
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- AI-Driven Decisioning: By integrating AI and real-time decisioning tools, Blend360 assists enterprises in optimizing customer lifecycle management, increasing retention rates and revenue, thereby solidifying its market position among complex enterprises.
- Industry Impact: This award reflects Blend360's successful implementations across various sectors, including finance, insurance, and automotive, highlighting its crucial role in driving digital transformation and enhancing customer satisfaction and loyalty.
- Commitment to Collaboration: Dan Kasun, Global Head of Partner Ecosystem at Pega, emphasized that Blend360's achievements will foster further collaboration in enterprise-grade AI, empowering clients to innovate and grow, thereby enhancing business value.
See More
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- Seamless Integration: The integration of Pega Blueprint AI with AWS Transform enables organizations to quickly analyze and reconstruct legacy COBOL code, enhancing the efficiency of modern application development while reducing friction and complexity in digital transformation.
- Accelerated Modernization: With Pega Blueprint AI, organizations can transform traditional COBOL systems into cloud-ready intelligent applications, significantly shortening the transition period from legacy systems to modern applications and enhancing market competitiveness.
- Increased Business Agility: The new system not only supports rapid extraction of business rules and logic but also ensures that the final applications retain business context and data models, thereby improving the reliability and agility of workflows.
- Industry Best Practices: Pega Blueprint AI leverages industry best practices and AI technology to help organizations compete more effectively in the digital economy, ensuring governance and reliability are maintained throughout the modernization process.
See More
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- Feature Launch: At PegaWorld®, Pega announced new capabilities that allow enterprises to utilize custom-built AI agents to drive essential business processes without compromising governance, compliance, or cost controls, thereby enhancing operational efficiency.
- Open Standard Support: By supporting the open Model Context Protocol (MCP), Pega processes can now be discovered and executed by third-party agents like Anthropic Claude, Google Gemini, and OpenAI, providing organizations with predictable outcomes and costs, thus strengthening market competitiveness.
- Automation and Efficiency Gains: Pega's built-in MCP capabilities enable enterprises to deploy agents while maintaining reliability and auditability, avoiding the risks of re-reasoning processes at every step that other methods entail, which reduces unpredictable results and high token costs.
- New Agent Features: The newly introduced agentic assignment agent and document agent automate manual tasks, with the former proactively reaching out to employees or customers for additional data or approvals, while the latter intelligently analyzes complex documents, enhancing overall work efficiency and response speed.
See More
