Achmea Selects eGain to Enhance Digital Insurance Transformation
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Dec 18 2025
0mins
Source: Globenewswire
- Strategic Transformation: Achmea has selected eGain's AI Knowledge Hub and AI Agent software to modernize knowledge management and accelerate its transformation into a Digital Insurer, serving over 10 million customers while enhancing customer experience and self-service adoption.
- User Coverage: This deployment will empower 21,000 users at Achmea with AI Agent licenses, including 8,225 Contact Center Users and 12,750 Enterprise Users, ensuring unified and efficient access to knowledge across the organization.
- Knowledge Integration: eGain will integrate over 26,000 documents into a centralized knowledge base, creating a trusted source of compliant knowledge to handle customer inquiries across Achmea's diverse insurance and financial services, thereby improving operational efficiency.
- Enhanced Customer Experience: By integrating knowledge and AI, Achmea will ensure consistent responses, deliver seamless experiences across all customer touchpoints, accelerate self-service adoption, and provide agents with contextual answers to serve customers efficiently.
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Analyst Views on EGAN
Wall Street analysts forecast EGAN stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for EGAN is 17.50 USD with a low forecast of 15.00 USD and a high forecast of 20.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
2 Analyst Rating
1 Buy
1 Hold
0 Sell
Moderate Buy
Current: 10.370
Low
15.00
Averages
17.50
High
20.00
Current: 10.370
Low
15.00
Averages
17.50
High
20.00
About EGAN
eGain Corporation provides a knowledge platform for customer engagement. The Company offers a unified solution organized into three hubs eGain Knowledge Hub, eGain Conversation Hub, and eGain Analytics Hub, to automate, augment and orchestrate digital-first customer engagement. The eGain Knowledge Hub helps businesses to centralize knowledge, policies, procedures, situational expertise, and best practices, while delivering guided, personalized, and trusted answers to customers, agents, and field staff. Its eGain Conversation Hub offers capabilities for digital-first, omnichannel interaction management within a modern, purpose-built desktop. Applications, powered by its Knowledge and AI capabilities (from its Knowledge Hub), guide agents to efficiently interact with customers using chatbots, messaging applications, SMS, chat, email, phone, video, fax, and letter. Its eGain Analytics Hub enables clients to measure, manage and optimize their omnichannel service operations and knowledge.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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