Wipro Partners with Odido to Enhance Customer Experience through AI Transformation
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Nov 27 2025
0mins
Should l Buy WIT?
Source: Businesswire
- Multi-Year Engagement: Wipro has entered into a multi-year engagement with Odido Netherlands B.V. to enhance customer engagement and satisfaction through AI and deep consulting, which will drive business growth and operational efficiency.
- Self-Funded Model: This collaboration employs a self-funded model where productivity-driven savings are reinvested into new digital initiatives, ensuring that innovation remains sustainable and scalable, thereby enhancing Odido's market competitiveness.
- Technology Modernization: Wipro will lead a full-scale modernization of Odido’s digital and enterprise technology landscape, utilizing the Wipro Intelligence™ platform to simplify IT operations, improve service reliability, and enhance incident resolution rates, ultimately optimizing customer experience.
- Human-Centric Technology: Odido's Chief IT Officer stated that this collaboration will make technology more human-centric, enhancing customer experience, while Wipro's design studio will accelerate time to market and ensure the delivery of high-quality digital experiences.
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About WIT
Wipro Limited is a technology services and consulting company. The Company operates through two segments: Information Technology (IT) Services, and IT Products. IT Services segment provides a range of IT and IT enabled services which include digital strategy advisory, customer centric design, technology consulting, IT consulting, custom application design, re-engineering and maintenance, systems integration, package implementation, cloud and infrastructure services, business process services, cloud, mobility and analytics services, research and development and hardware and software design. The IT Products segment provides a range of third-party IT products, which allows it to offer IT system integration services. These products include computing, platforms and storage, networking solutions, and software products. Its services include Applications, Artificial Intelligence, Business Process, Cloud, Consulting, Data & Analytics, Digital Experiences, Engineering, and Sustainability.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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