Telenor Sweden Enhances Customer Center with Cloud Migration
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 5 days ago
0mins
Source: PRnewswire
- Cloud Migration Upgrade: DXC Technology partnered with Telenor Sweden to successfully complete the cloud migration of customer service operations, enhancing customer interaction experiences and strengthening technological infrastructure.
- Increased Platform Capacity: The new cloud platform supports over 500 specialists simultaneously and can handle more than 300,000 customer calls per month, significantly improving service efficiency and responsiveness.
- System Integration Optimization: The migration included integration with multiple back-office systems and advanced call flow design, ensuring a seamless system launch, reducing operational complexity, and optimizing processes.
- Future AI Capabilities: DXC not only upgraded the customer center but also modernized underlying applications, laying the groundwork for Telenor to incorporate AI technologies in the future, helping to continuously enhance customer service quality.
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Analyst Views on DXC
Wall Street analysts forecast DXC stock price to rise
7 Analyst Rating
0 Buy
6 Hold
1 Sell
Hold
Current: 9.270
Low
14.00
Averages
14.71
High
16.00
Current: 9.270
Low
14.00
Averages
14.71
High
16.00
About DXC
DXC Technology Company is a global technology services provider. The Company helps global companies run their mission-critical systems and operations while modernizing information technology (IT), optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The Company’s segments include Global Business Services (GBS) and Global Infrastructure Services (GIS). The GBS segment provides technology solutions that help its customers address key business challenges and accelerate transformations tailored to each customer’s industry and specific objectives. GBS offerings include consulting and engineering services and insurance software and business process services. The GIS segment provides a portfolio of technology offerings that deliver predictable outcomes and measurable results while reducing business risk and operational costs for customers. GIS offerings include cloud IT outsourcing (ITO) and security and modern workplace.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology's partnership with Telenor Sweden has completed a significant cloud migration for customer service operations, supporting over 500 concurrent specialists and handling more than 300,000 customer calls monthly, thereby significantly enhancing customer service responsiveness and efficiency.
- Technology Modernization: The migration involves not only the establishment of a cloud platform but also integration with multiple back-office systems and the design of advanced call flows, enabling Telenor to continuously evolve its customer service and enhance customer engagement.
- Operational Complexity Reduction: DXC is also providing application services and development support to Telenor, aimed at streamlining processes, reducing operational complexity, and improving time to market, thus laying the groundwork for future AI capabilities.
- Strategic Partnership Deepening: DXC's Managing Director Peter Skarendal stated that this upgrade is more than just a contact center improvement; it is a modernization of the applications behind it, ensuring Telenor's ongoing development and innovation in customer service.
See More
Telenor Sweden Enhances Customer Center with Cloud Migration
- Cloud Migration Upgrade: DXC Technology partnered with Telenor Sweden to successfully complete the cloud migration of customer service operations, enhancing customer interaction experiences and strengthening technological infrastructure.
- Increased Platform Capacity: The new cloud platform supports over 500 specialists simultaneously and can handle more than 300,000 customer calls per month, significantly improving service efficiency and responsiveness.
- System Integration Optimization: The migration included integration with multiple back-office systems and advanced call flow design, ensuring a seamless system launch, reducing operational complexity, and optimizing processes.
- Future AI Capabilities: DXC not only upgraded the customer center but also modernized underlying applications, laying the groundwork for Telenor to incorporate AI technologies in the future, helping to continuously enhance customer service quality.
See More
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology has completed a comprehensive cloud migration for Telenor Sweden's customer service, supporting over 500 specialists simultaneously and handling more than 300,000 customer calls per month, significantly enhancing responsiveness and efficiency.
- Technology Modernization: The migration involves modernizing voice and chat channels while integrating multiple back-office systems, optimizing call flows, which reduces operational complexity and improves market responsiveness.
- Foundation for Future Development: DXC also provides application services and development support, laying the groundwork for Telenor's customer service applications and facilitating future AI capabilities integration, ensuring the company remains competitive amid technological changes.
- Deepening Strategic Partnership: This collaboration marks a deepening of the long-term relationship between DXC and Telenor, with DXC's business leader stating that this is more than just an upgrade, as it provides Telenor with the space to further develop, particularly in AI applications.
See More
Telenor Sweden Enhances Customer Service Through Cloud Migration
- Significant Cloud Migration: DXC Technology's partnership with Telenor Sweden has successfully completed a major cloud migration for customer service operations, supporting over 500 simultaneous customer service specialists and processing more than 300,000 customer calls monthly, thereby significantly enhancing service efficiency and responsiveness.
- System Modernization: The migration involved not only the establishment of a cloud platform but also integration with dozens of back-office systems and the design of advanced call flows, which streamlined service processes, reduced operational complexity, and accelerated market response times.
- Future Capability Development: DXC also provides application services and development support for Telenor, aiming to simplify operational processes and lay the groundwork for future AI capabilities, ensuring Telenor can gradually integrate AI technology into customer service.
- Deepening Strategic Partnership: The long-standing partnership between DXC and Telenor is further strengthened, as the modernization of underlying applications allows Telenor to continuously enhance service quality and bolster market competitiveness.
See More
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology partners with Telenor Sweden to successfully migrate customer service operations to the cloud, supporting over 500 concurrent specialists and handling more than 300,000 customer calls monthly, significantly enhancing responsiveness and efficiency in customer service.
- Technology Modernization: The migration involves not only the cloud platform but also integration with back-office systems and the design of advanced call flows, enabling Telenor to gradually incorporate AI technologies in the future, enhancing the intelligence of customer service.
- Operational Complexity Reduction: DXC provides application services and development support aimed at streamlining Telenor's operational processes and reducing time to market, thereby enhancing overall business agility and competitiveness.
- Long-term Strategic Partnership: This collaboration builds on the long-standing relationship between DXC and Telenor, marking a mutual commitment to technological innovation and customer experience enhancement, helping Telenor maintain a leading position in digital transformation.
See More
Access Investment Management Acquires New Position in DXC Technology
- New Investment Disclosure: On May 21, 2026, Access Investment Management disclosed a new position by acquiring 497,670 shares of DXC Technology, with an estimated transaction value of $6.68 million, indicating confidence in the company's future potential.
- Position Proportion Analysis: This acquisition represents 1.67% of Access Investment Management's reported 13F assets under management as of March 31, 2026, highlighting its strategic positioning within a diversified investment portfolio.
- Market Performance Comparison: As of May 21, 2026, DXC Technology's stock price stood at $9.23, down nearly 40% over the past year, significantly underperforming the S&P 500, which rose approximately 27%, reflecting market concerns about its growth prospects.
- Financial Overview: DXC Technology reported annual revenue of $12.64 billion and a net income of $18 million; despite facing challenges with declining sales, its $713 million in free cash flow and $250 million in stock repurchases demonstrate some financial resilience.
See More
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology's partnership with Telenor Sweden has completed a significant cloud migration for customer service operations, supporting over 500 concurrent specialists and handling more than 300,000 customer calls monthly, thereby significantly enhancing customer service responsiveness and efficiency.
- Technology Modernization: The migration involves not only the establishment of a cloud platform but also integration with multiple back-office systems and the design of advanced call flows, enabling Telenor to continuously evolve its customer service and enhance customer engagement.
- Operational Complexity Reduction: DXC is also providing application services and development support to Telenor, aimed at streamlining processes, reducing operational complexity, and improving time to market, thus laying the groundwork for future AI capabilities.
- Strategic Partnership Deepening: DXC's Managing Director Peter Skarendal stated that this upgrade is more than just a contact center improvement; it is a modernization of the applications behind it, ensuring Telenor's ongoing development and innovation in customer service.
See More
Telenor Sweden Enhances Customer Center with Cloud Migration
- Cloud Migration Upgrade: DXC Technology partnered with Telenor Sweden to successfully complete the cloud migration of customer service operations, enhancing customer interaction experiences and strengthening technological infrastructure.
- Increased Platform Capacity: The new cloud platform supports over 500 specialists simultaneously and can handle more than 300,000 customer calls per month, significantly improving service efficiency and responsiveness.
- System Integration Optimization: The migration included integration with multiple back-office systems and advanced call flow design, ensuring a seamless system launch, reducing operational complexity, and optimizing processes.
- Future AI Capabilities: DXC not only upgraded the customer center but also modernized underlying applications, laying the groundwork for Telenor to incorporate AI technologies in the future, helping to continuously enhance customer service quality.
See More
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology has completed a comprehensive cloud migration for Telenor Sweden's customer service, supporting over 500 specialists simultaneously and handling more than 300,000 customer calls per month, significantly enhancing responsiveness and efficiency.
- Technology Modernization: The migration involves modernizing voice and chat channels while integrating multiple back-office systems, optimizing call flows, which reduces operational complexity and improves market responsiveness.
- Foundation for Future Development: DXC also provides application services and development support, laying the groundwork for Telenor's customer service applications and facilitating future AI capabilities integration, ensuring the company remains competitive amid technological changes.
- Deepening Strategic Partnership: This collaboration marks a deepening of the long-term relationship between DXC and Telenor, with DXC's business leader stating that this is more than just an upgrade, as it provides Telenor with the space to further develop, particularly in AI applications.
See More
Telenor Sweden Enhances Customer Service Through Cloud Migration
- Significant Cloud Migration: DXC Technology's partnership with Telenor Sweden has successfully completed a major cloud migration for customer service operations, supporting over 500 simultaneous customer service specialists and processing more than 300,000 customer calls monthly, thereby significantly enhancing service efficiency and responsiveness.
- System Modernization: The migration involved not only the establishment of a cloud platform but also integration with dozens of back-office systems and the design of advanced call flows, which streamlined service processes, reduced operational complexity, and accelerated market response times.
- Future Capability Development: DXC also provides application services and development support for Telenor, aiming to simplify operational processes and lay the groundwork for future AI capabilities, ensuring Telenor can gradually integrate AI technology into customer service.
- Deepening Strategic Partnership: The long-standing partnership between DXC and Telenor is further strengthened, as the modernization of underlying applications allows Telenor to continuously enhance service quality and bolster market competitiveness.
See More
DXC Partners with Telenor Sweden for Cloud Migration
- Cloud Migration Upgrade: DXC Technology partners with Telenor Sweden to successfully migrate customer service operations to the cloud, supporting over 500 concurrent specialists and handling more than 300,000 customer calls monthly, significantly enhancing responsiveness and efficiency in customer service.
- Technology Modernization: The migration involves not only the cloud platform but also integration with back-office systems and the design of advanced call flows, enabling Telenor to gradually incorporate AI technologies in the future, enhancing the intelligence of customer service.
- Operational Complexity Reduction: DXC provides application services and development support aimed at streamlining Telenor's operational processes and reducing time to market, thereby enhancing overall business agility and competitiveness.
- Long-term Strategic Partnership: This collaboration builds on the long-standing relationship between DXC and Telenor, marking a mutual commitment to technological innovation and customer experience enhancement, helping Telenor maintain a leading position in digital transformation.
See More
Access Investment Management Acquires New Position in DXC Technology
- New Investment Disclosure: On May 21, 2026, Access Investment Management disclosed a new position by acquiring 497,670 shares of DXC Technology, with an estimated transaction value of $6.68 million, indicating confidence in the company's future potential.
- Position Proportion Analysis: This acquisition represents 1.67% of Access Investment Management's reported 13F assets under management as of March 31, 2026, highlighting its strategic positioning within a diversified investment portfolio.
- Market Performance Comparison: As of May 21, 2026, DXC Technology's stock price stood at $9.23, down nearly 40% over the past year, significantly underperforming the S&P 500, which rose approximately 27%, reflecting market concerns about its growth prospects.
- Financial Overview: DXC Technology reported annual revenue of $12.64 billion and a net income of $18 million; despite facing challenges with declining sales, its $713 million in free cash flow and $250 million in stock repurchases demonstrate some financial resilience.
See More
