Agora Enhances Exotel's AgentStream with Real-Time AI Voice Bots
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Oct 15 2025
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Should l Buy API?
Source: Newsfilter
Integration of AI Technologies: Agora has partnered with Exotel to integrate its Conversational AI Engine with Exotel's AgentStream, enabling enterprises to deploy AI voice bots across various channels like PSTN, WhatsApp, and WebRTC for enhanced customer engagement.
Market Impact and Projections: The collaboration aims to facilitate 50–100 million AI-led voice interactions annually in India and the Middle East, automating 30–40% of routine voice queries and potentially reducing operational costs by up to 30%, thereby advancing voice AI adoption in these high-growth markets.
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About API
Agora Inc. is a holding company of two independent divisions, under the Agora brand and Shengwang brand, whose businesses are conducted through separate entities. Agora provides Real-Time Engagement Platform-as-a-Service (PaaS) that operates in the United States, as well as other international markets outside the United States and China. Shengwang provides Real-Time Engagement PaaS in the China market. The Company provides developers with customizable and compatible application programming interfaces (APIs), to embed real-time voice, video, interactive live-streaming, chat, whiteboard, and artificial intelligence capabilities into their applications without the need to develop the technology or build the underlying infrastructure themselves. The real-time data transmission is handled by the Company’s Software-Defined Real-Time Network (SD-RTN), which is a virtual network overlay on top of the public Internet.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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