We understand that sometimes things don't work out. Here's a summary of our refund policy and instructions on how to request a refund.
Key Points of Our Refund Policy
- Annual Payments Only: Refunds are only available for annual subscription payments.
- 7-Day Window: Refund requests must be submitted within 7 calendar days of the date the annual payment was made.
- No Refunds For Monthly plans, Upgrades to more expensive plans, or Cryptocurrency payments.
- Chargebacks/Disputes: Users who file a chargeback, dispute, or claim are not eligible for a refund.
- Bans: We do not offer refunds if your account is banned for violating our Terms of Use, as the subscription and its features remain available to you during the ban period.
How to Request a Refund
1. Check Eligibility: Make sure your request meets the criteria outlined above (annual payment, within 7 days).
2. Contact Support: Email our support team at contact@intellectia.ai.
3. Include Information: In your email, please clearly state that you are requesting a refund and include the following details:
- Your full name
- The email address associated with your Intellectia AI account
- The date of the annual payment
- The reason for your refund request (optional, but helpful)
Processing Time:
- Approved refund requests will be processed within 5-7 business days.
Important Notes:
- Submitting a refund request does not guarantee that it will be approved. All requests are reviewed on a case-by-case basis.
- We reserve the right to deny refund requests that do not meet our policy requirements or are deemed to be abusive.
We strive to provide a fair and transparent refund process. If you have any questions, please contact our support team: contact@intellectia.ai.
