The chart below shows how TWLO performed 10 days before and after its earnings report, based on data from the past quarters. Typically, TWLO sees a -0.83% change in stock price 10 days leading up to the earnings, and a -0.96% change 10 days following the report. On the earnings day itself, the stock moves by +0.97%. This data can give you a slight idea of what to expect for the next quarter's release.
Positive
Q4 Revenue Increase: Twilio reported Q4 2024 revenue of $1.195 billion, an 11% increase year over year, marking the second consecutive quarter of double-digit growth.
First GAAP Profitability Achieved: The company achieved its first-ever GAAP operating profitability in Q4, well ahead of initial targets.
Annual Revenue Growth: For the full year, Twilio generated $4.458 billion in revenue, representing 9% organic growth year over year.
Product Launch Strategy: Twilio launched 251 products, enhancements, and services in 2024, aligning with its strategy to build a trusted and smart platform for customer interactions.
Cyber Week Performance Metrics: During Cyber Week, Twilio powered over 5 billion messages, delivered more than 65 billion emails, and supported 678 million calls with 100% uptime.
AI Platform Leadership: Twilio is a key player in the AI space, with 90% of the Forbes 50 AI startups building on its platform, and it has partnered with major AI companies like OpenAI and AWS.
Large Deal Activity Surge: The company closed 78 deals worth $500,000 or more in Q4, a 47% increase year over year, indicating strong large deal activity.
Dollar-Based Net Expansion Rate: Twilio's dollar-based net expansion rate was 106% in Q4, reflecting improving growth trends in its communications business.
Record Non-GAAP Operating Income: The company generated record non-GAAP income from operations of $197 million in Q4, up 14% year over year, and a non-GAAP operating margin of 16.5%.
Shareholder Return Strategy: Twilio returned over $2.3 billion to shareholders in 2024 through share repurchases, reducing its outstanding share count by 16%.
Free Cash Flow Surge: For the full year 2024, Twilio generated $657 million in free cash flow, up 81% year over year, representing a margin of 14.7%.
Share Repurchase Program: The board authorized a $2 billion share repurchase program expiring at the end of 2027, targeting 50% of annual free cash flow for capital returns to shareholders.
Negative
Quarterly Segment Revenue Decline: Segment revenue for the quarter was $74 million, down 1% year over year.
Bad Debt Expenses Impact: We incurred $17 million in bad debt expenses related to our customer OI, a Brazilian telecom company, as a result of a slowdown in their ongoing payment activity.
Gross Margin Decline Factors: The decline in gross margins was driven by expected higher hosting costs during Cyber Week, along with an increase in revenue mix from messaging.
Gross Margin Decline: Non-GAAP gross margin of 52%, down 40 basis points year over year and 100 basis points quarter over quarter.
Segment Business Loss: Non-GAAP loss from operations for our Segment business was $10 million in the fourth quarter.
Free Cash Flow Impact: Free cash flow in Q1 will be impacted by a roughly $120 million payment related to our company-wide cash bonus program.
Twilio Inc. (NYSE:TWLO) Q4 2024 Earnings Call Transcript
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