1-800-FLOWERS.COM, Inc. (FLWS) Q2 2026 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
The earnings call reveals mixed signals: strong cost-saving measures and focus on efficiency contrast with declines in order volumes and unclear strategies for consumer behavior bifurcation. Despite a positive outlook for the Flowers segment and improved marketing efficiency, the lack of specific guidance and failure of pop-up store tests temper optimism. The Q&A highlights ongoing challenges and uncertainties, such as elevated cocoa prices and consultant costs. Without a market cap, the stock's reaction is uncertain, but the balanced positives and negatives suggest a neutral sentiment.
Key Financial Performance
Consolidated Revenue Decreased by 9.5% year-over-year. This was driven by a strategic shift towards more efficient marketing spending and a greater-than-expected decline in direct traffic.
Consumer Floral and Gifts Segment Revenue Declined by 22.7% year-over-year. This was primarily due to the strategic shift in marketing and a decline in direct traffic.
Gourmet Foods and Gift Baskets Segment Revenue Declined by 3.8% year-over-year. This was influenced by the same strategic marketing shift and traffic decline.
BloomNet Segment Revenue Declined by 3.1% year-over-year. This was also due to the strategic marketing changes and traffic decline.
Gross Margin Decreased by 120 basis points to 42.1% from 43.3% in the prior year. This was primarily due to deleveraging on the sales decline, higher tariff, commodity, and shipping costs.
Operating Expenses Decreased by $23.4 million to $221.1 million year-over-year, primarily due to lower marketing and labor costs. Excluding certain items, operating expenses declined by $25.9 million to $213.2 million.
Adjusted EBITDA Decreased to $98.1 million from $116.3 million year-over-year. This was influenced by the decline in revenue and gross margin, despite cost reduction efforts.
Net Cash Position $42.3 million at quarter end. Borrowings under the revolver were fully repaid during the fiscal second quarter.
Cash Balance $193.3 million at quarter end.
Inventory $148.9 million at quarter end.
Annualized Run Rate Cost Savings Achieved approximately $15 million for fiscal 2026. This is part of an ongoing initiative to achieve $50 million in total cost savings across fiscal 2026 and 2027.
You have reached the limit. Sign up to access full content
Get started
Operating Highlights
Pop-up stores: The company tested pop-up stores during the holiday season to understand customer behavior and product preferences. However, the return on investment was not attractive, and the company will not pursue additional pop-up locations. Instead, they are redesigning their retail approach to evaluate a full-year store concept for permanent locations.
Third-party marketplace expansion: The company is expanding its offerings on third-party marketplaces such as Uber, DoorDash, Amazon, and Walmart.com, which is growing rapidly and increasing customer reach.
Organizational restructuring: The company transitioned to a function-based operating structure, reducing duplication, improving collaboration, and enabling faster decision-making. This included workforce reductions and leadership realignments.
Cost reduction initiatives: Achieved approximately $15 million in annualized run-rate cost savings for fiscal 2026, with a target of $50 million in total cost savings across fiscal 2026 and 2027. Savings are partially offset by consulting fees.
Marketing efficiency: Improved ad spend to sales ratio by reducing marketing spend and focusing on profitability and efficiency. However, this led to a decline in direct traffic and e-commerce revenue.
Retail strategy shift: The company is moving away from temporary pop-up stores and focusing on a more disciplined approach to permanent year-round retail locations.
Marketing strategy: Shifted focus to improving marketing contribution margin and building a sustainable demand generation model, even at the cost of short-term revenue decline.
You have reached the limit. Sign up to access full content
Get started
Risk or Challenges
Revenue Decline: Revenue came in below expectations due to a focus on improving marketing contribution margin and changes in search engine results pages, which negatively impacted direct traffic. E-commerce revenue declined, partially mitigated by growth in wholesale business.
Marketing Challenges: Changes in search engine results pages, including increased paid placements and AI-driven content, negatively impacted organic visibility and direct traffic. Marketing contribution margin was also impacted by the scale of the holiday quarter.
Cost Pressures: Gross margin declined due to lower fixed cost absorption, higher commodity costs, and the impact of tariffs. Consultant costs incurred for cost reduction initiatives are temporarily offsetting savings.
Organizational Restructuring: Workforce reductions and leadership realignments were implemented to streamline operations, but these were difficult decisions and may impact employee morale and operational stability in the short term.
Physical Retail Strategy: Pop-up stores during the holiday season were deemed unprofitable, leading to a decision not to pursue additional pop-up locations. This indicates challenges in optimizing physical retail investments.
Valentine's Day Timing: Valentine's Day falling on a Saturday is historically a more challenging day placement for sales compared to midweek holidays, potentially impacting revenue.
You have reached the limit. Sign up to access full content
Get started
Guidance & Outlook
Revenue expectations: For the second half of fiscal 2026, revenue is expected to decline in the low double-digit range due to a focus on improving marketing contribution margin, changes to search engine result pages impacting direct traffic, and tougher comparisons from prior year marketing spend.
Adjusted EBITDA projections: Adjusted EBITDA for the second half of fiscal 2026 is expected to decline slightly compared to the prior year. However, on a normalized basis, adjusted EBITDA is expected to increase slightly year-over-year, excluding approximately $12 million of anticipated incentive compensation and consultant costs.
Cost savings: The company expects to achieve approximately $50 million in total cost savings on a run rate basis across fiscal 2026 and fiscal 2027. To date, $15 million in annualized run rate cost savings has already been achieved.
Valentine's Day performance: Valentine's Day falling on a Saturday is expected to be a more challenging day placement compared to midweek holidays, potentially impacting performance.
Operational improvements: Ongoing cost optimization initiatives and organizational streamlining efforts are expected to offset top-line pressure and improve efficiency over time.
You have reached the limit. Sign up to access full content
Get started
Shareholder Return Plan
The selected topic was not discussed during the call.
You have reached the limit. Sign up to access full content
Get started
Key Q&A
Q:What caused the decline in the Consumer Floral and Gifts segment?
A:The decline was primarily driven by Pmall, which was more affected than the Flowers business. This was due to inefficient marketing spend in the previous year. Marketing spend was reduced this quarter, improving the ad spend ratio and contribution margin percentage.
Q:Are Passport members still outperforming non-members, and are there any changes planned for the loyalty program?
A:Yes, Passport members continue to outperform non-members. However, feedback indicates the loyalty program's value proposition needs improvement. Investments have been made to significantly enhance the program in the coming months.
Q:Which segments are expected to perform better in the second half of the year?
A:The Flowers business is expected to be the most important and represent the majority of revenues in the second half, while the Food business was more significant in the first half. Performance is expected to be consistent or slightly improved compared to the first half.
Q:How is the company preparing for Valentine's Day falling on a Saturday?
A:The company has adjusted its merchandising and marketing strategy to address the less favorable timing of Valentine's Day on a Saturday. They are actively preparing to reverse any potential negative trends.
Q:What were the order volumes and average order value (AOV) for the quarter?
A:Order volumes were down about 16%, while the average order value (AOV) increased by 5.2%.
Q:What is the reason for the decline in the Floral segment outside of Pmall?
A:The focus has shifted to improving the bottom line with better marketing and merchandising strategies. This year is considered a transition year, with efforts to drive profitable traffic rather than just revenue growth. The business is being managed to minimize the impact on the florist network.
Q:What are the trends in commodity prices, and how are they expected to impact the business?
A:Cocoa prices remain significantly elevated, but other commodities like eggs, butter, and sugar are stabilizing and are no longer expected to be a headwind in the second half of the year.
Q:What are the biggest factors that could impact full-year performance?
A:Accelerating cost savings initiatives and achieving upside on the top line are key factors. The company implemented $15 million in cost savings in Q2 and is focusing on operational efficiencies, customer experience improvements, and technology capabilities.
Q:What is the company's approach to capital allocation and potential acquisitions or sales?
A:The focus is on stabilizing performance and building capabilities for sustainable growth. Capital will be allocated towards operational efficiencies, customer experience, and technology. While acquisitions are not a priority, they would consider opportunities that make sense. Everything is on the table regarding potential sales.
Q:How long will consultant costs continue, and what is their impact on adjusted profit numbers?
A:Consultant costs, totaling approximately $11 million for the year, are included in adjusted profit numbers and are expected to last through the fiscal year ending in June. These costs are front-loaded and will not continue into fiscal 2027 unless needed for specific initiatives.
Q:Will Easter's timing impact quarterly performance?
A:Yes, Easter falls on April 4, which will shift some orders into Q3. The timing, being further from Mother's Day, is favorable for the company.
Q:What caused the divergence in performance between the Floral and Food segments?
A:The Food segment benefited from disciplined marketing spend and strong B2B performance, while the Floral segment was more impacted by inefficient marketing spend and other competitive factors.
Q:What were the learnings from the pop-up store tests?
A:The pop-up stores did not meet expectations in terms of return on invested capital and brand awareness. The company will not pursue pop-up stores further but will continue testing other physical retail models to grow this segment.
Q:What trends are being observed in consumer behavior?
A:Higher-income households are holding up better, while lower-income households are showing softness. This bifurcation continues to impact the business.
Q:Review of Unclear Management Responses
A:Management avoided providing specific details on how they plan to address the bifurcation in consumer behavior and the exact steps to improve the loyalty program's value proposition. Additionally, while they mentioned preparing for Valentine's Day and Easter, they did not provide detailed strategies or expected outcomes for these events.
You have reached the limit. Sign up to access full content
Get started
Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
AI content
AI optimization
Adolfo holiday
Amazon Walmartcom
BB business
Chief Information
Conference Instructions
Day period
DoorDash Amazon
Enhancements product
FLOWERSCOM Conference
Information Officer
Marketing contribution
President Investor
Uber DoorDash
Vice President
ad sale
capital
collaboration
contribution margin
decision making
demand generation
function structure
generation model
holiday season
improvement
marketing approach
place
sale ratio
system
technology
test
traffic approach
FLWS Transcript
1-800-FLOWERS.COM, Inc. (FLWS) Q2 2026 Earnings Call Transcript
Unknown1-29
The earnings call reveals mixed signals: strong cost-saving measures and focus on efficiency contrast with declines in order volumes and unclear strategies for consumer behavior bifurcation. Despite a positive outlook for the Flowers segment and improved marketing efficiency, the lack of specific guidance and failure of pop-up store tests temper optimism. The Q&A highlights ongoing challenges and uncertainties, such as elevated cocoa prices and consultant costs. Without a market cap, the stock's reaction is uncertain, but the balanced positives and negatives suggest a neutral sentiment.
1-800-FLOWERS.COM, Inc. (FLWS) Q1 2026 Earnings Call Transcript
Unknown10-30
The earnings call reveals mixed signals, with declining gross margins, increased net debt, and a higher adjusted EBITDA loss, which are negative indicators. Despite cost-saving efforts and positive early results from new channels like Amazon and Walmart, the competitive environment is challenging, impacting marketing costs. The Q&A highlights management's lack of clarity on consumer environment changes and net savings quantification, further raising concerns. The flat BloomNet revenue and the impact of tariffs also weigh negatively. Overall, these factors suggest a likely negative stock price reaction in the short term.
1-800-FLOWERS.COM, Inc. (FLWS) Q4 2025 Earnings Call Transcript
Unknown9-4
The earnings call reveals several negative aspects: a significant increase in net debt, a substantial decline in adjusted EBITDA, and the withdrawal of revenue guidance. The Q&A section highlighted ineffective marketing and revenue decline as major concerns, though management is working on strategies to address these issues. Despite some positive long-term strategic plans and cost reductions, the immediate financial challenges and lack of clear guidance suggest a negative sentiment, likely leading to a stock price decline in the short term.
1-800-FLOWERS.COM, Inc. (FLWS) Q3 2025 Earnings Call Transcript
Unknown5-10
The company faces significant challenges: a 12.6% revenue decline, increased losses, and a sharp rise in net debt. Withdrawing guidance and a goodwill impairment charge indicate financial instability. Although cost reductions are planned, the economic uncertainty and operational issues, including a failed order management system, overshadow these efforts. The Q&A section highlighted management's unclear responses and internal challenges. The overall sentiment is strongly negative, with potential for a stock price decline exceeding 8%.
FLWS Report
Frequently Asked Questions
Where does this earnings call transcript come from?
All transcripts are sourced directly from the official live webcast or the company’s official investor relations website. We use the exact words spoken during the call with no paraphrasing of the core discussion.
How soon is the transcript available after the earnings call ends?
Full verbatim transcripts are typically published within 4–12 hours after the call ends. Same-day availability is guaranteed for all S&P 500 and most mid-cap companies.
Is the transcript edited or altered in any way?
No material content is ever changed or summarized in the “Full Transcript” section. We only correct obvious spoken typos (e.g., “um”, “ah”, repeated 10 times”, or clear misspoken ticker symbols) and add speaker names/titles for readability. Every substantive sentence remains 100% as spoken.
Why do some answers appear as “Unclear” or “Inaudible”?
When audio quality is poor or multiple speakers talk over each other, we mark the section instead of guessing. This ensures complete accuracy rather than introducing potential errors.
Who creates the AI Summary and Key Q&A highlights shown above the transcript?
They are generated by a specialized financial-language model trained exclusively on 15+ years of earnings transcripts. The model extracts financial figures, guidance, and tone with 97%+ accuracy and is regularly validated against human analysts. The full raw transcript always remains available for verification.
