TTEC Digital Honored as Microsoft Dynamics 365 Service Partner of the Year for 2025
TTEC Digital Award Recognition: TTEC Digital has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year for its excellence in AI-enabled customer experience solutions, recognized among over 4,600 global nominations.
Leadership Comments: CEO Dave Seybold expressed pride in the award, highlighting the team's commitment to innovative solutions that drive business outcomes, while Global Leader Ross Lotharius emphasized the importance of talent and excellence in delivering transformative value.
Microsoft Inner Circle Membership: TTEC Digital has also been selected for the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its 10th consecutive year in this elite group, which includes only the top 1% of Microsoft partners worldwide.
Event Announcement: The Microsoft Partner of the Year Awards were announced ahead of the Microsoft Ignite event scheduled for November 18-21 in San Francisco, showcasing the innovative solutions developed by Microsoft partners.
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- Award Recognition: TTEC Holdings was honored with a Gold Award at the 2025 Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite, highlighting the company's leadership in customer experience technology and innovation in AI-driven solutions.
- Learning Design Ecosystem: The Learning Wizards Suite is a proprietary AI-enabled learning design ecosystem that significantly reduces development time and improves design quality, thereby delivering measurable business impact and enhancing overall organizational efficiency.
- Human-in-the-Loop Advantage: This solution employs a human-in-the-loop approach to ensure quality and consistency in learning design, which not only enhances learner outcomes but also drives improved business performance, showcasing TTEC's expertise in learning science and innovation.
- Award Ceremony Details: Award winners will be recognized at the Brandon Hall Group HCM Excellence Conference from February 9-12, 2026, in West Palm Beach, Florida, further elevating TTEC's reputation and influence within the industry.

- Industry Recognition: TTEC Digital has been named a Leader and Star Performer in the 2025 Everest Group PEAK Matrix® Assessment for Digital Transformation Services, indicating its exceptional performance in market adoption and client satisfaction, thereby solidifying its leadership position in the mid-market sector.
- Innovative Capabilities: The assessment highlights TTEC Digital's use of advanced technologies such as AI, data analytics, and automation to drive customer experience transformation, enabling clients to achieve revenue growth and cost optimization, which enhances its competitive edge in the industry.
- Strategic Investment: TTEC Digital continues to invest in AI-driven innovations aimed at accelerating time-to-value for clients, enhancing the personalization of customer interactions, and further driving business growth and operational efficiency.
- Success Stories: TTEC Digital's successful case studies illustrate how it has helped clients improve customer experiences and accelerate growth, demonstrating its capability to drive impactful business outcomes and increasing client trust and reliance on its services.

- Industry Recognition: TTEC has been named a Major Contender in the 2025 Everest Group Sales Services Assessment, marking the first acknowledgment of its end-to-end RevGen capabilities, which underscores the company's strong position in both B2B and B2C sales.
- Technology-Driven: TTEC received high marks for its AI-driven sales enablement solutions and comprehensive sales services portfolio, showcasing its competitive advantage in global delivery models and technological innovation.
- Strategic Partnerships: Collaborations with leading vendors such as Salesforce and Outreach.io further enhance TTEC's tech capabilities, enabling it to deliver measurable client value across multiple industries and drive business growth.
- Market Impact: The assessment covers 24 B2B and 14 B2C providers, reflecting the rapid evolution of the sales services landscape, and TTEC's performance positions it to capture a larger share in the AI-driven market.

- Market Recognition: TTEC has been named a Major Contender in the 2025 Everest Group Sales Services assessment, marking the first acknowledgment of its end-to-end RevGen capabilities, which showcases the company's strong position in both B2B and B2C sales.
- Technology-Driven: TTEC received high marks for its AI-driven sales enablement solutions and comprehensive sales services portfolio, demonstrating its advantages in global delivery models and technological innovation, thereby enhancing client value.
- Strategic Partnerships: Collaborations with leading vendors such as Salesforce and Outreach.io bolster TTEC's technological capabilities, positioning it as a strategic partner for B2B sales in a competitive market.
- Business Growth Potential: The Everest Group assessment highlights TTEC's multi-industry expertise and measurable revenue outcomes, indicating its significant role in the rapidly evolving sales services landscape.
- Strategic Transformation Award: TTEC Digital, in partnership with Willis Towers Watson, won the Gold Award for Best Strategic Transformation Program for integrating advanced analytics, omnichannel technology, and automation in its UK contact centers, enhancing customer and colleague experiences while driving business growth.
- Multilingual Service Award: TTEC Greece received the Gold Award for Best Multilingual Customer Service, showcasing its delivery model supporting 16 languages, which drives empathy, innovation, and service excellence, significantly boosting employee engagement and customer satisfaction.
- Diversity and Inclusion Award: TTEC Greece also won the Gold Award for Best Approach to Diversity, Equity, Inclusion, and Belonging, with judges praising its scalable and culturally intelligent model as the strongest multilingual operating framework they have evaluated.
- Additional Honors: TTEC Greece achieved a Bronze Award for Most Effective Management of Peak Demand and received high commendation for Most Effective Application of Technology to Support Operational Excellence, reflecting its comprehensive strength and innovation in the customer service sector.
- Strategic Transformation Award: TTEC Digital, in partnership with Willis Towers Watson, won the Gold Award for Best Strategic Transformation Program for integrating advanced analytics, omnichannel technology, and automation in UK contact centers, showcasing its innovative capabilities in enhancing customer experience and driving business growth.
- Multilingual Service Award: TTEC Greece earned the Gold Award for Best Multilingual Customer Service, emphasizing its delivery model that supports 16 languages and drives employee engagement and customer satisfaction through diversity-driven empathy and innovation.
- Inclusion Award: TTEC Greece also received the Gold Award for Best Approach to Diversity, Equity, Inclusion, and Belonging, highlighting its outstanding performance in cultural intelligence and scalability, recognized as the strongest multilingual operating framework evaluated by the judges.
- Additional Honors: Furthermore, TTEC Greece achieved Bronze for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence, further solidifying its leadership position in the customer service industry.






