Cerence Introduces Two New AI Agents to Enhance Customer Experience
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Dec 11 2025
0mins
Cerence introduced two new AI agents to its ecosystem of intelligent, domain-specific agents built to address its customers' most pressing challenges. The dealer assist agent, an AI agent designed to transform the way automotive dealerships engage with their customers, and the ownership companion agent, an in-car AI agent that assists drivers with service and maintenance needs, will debut at CES 2026 in Las Vegas. Packaged together, the two agents enable real-time, context-aware handoffs between the vehicle and the dealership, creating a service loop which empowers OEMs to extend their brand experience beyond the dashboard and helps dealers proactively engage customers in moments that matter
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Analyst Views on CRNC
Wall Street analysts forecast CRNC stock price to fall over the next 12 months. According to Wall Street analysts, the average 1-year price target for CRNC is 10.50 USD with a low forecast of 10.00 USD and a high forecast of 11.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
2 Analyst Rating
0 Buy
2 Hold
0 Sell
Hold
Current: 11.760
Low
10.00
Averages
10.50
High
11.00
Current: 11.760
Low
10.00
Averages
10.50
High
11.00
About CRNC
Cerence Inc. is a provider of artificial intelligence (AI)-powered assistants for connected and autonomous vehicles. The Company builds AI-powered virtual assistants for the mobility/transportation market. Its software platform is used to build virtual assistants that can communicate, find information and take action across an expanding variety of categories. Its software platform has a hybrid architecture combining edge software components with cloud-connected components. Its Edge software components are installed on a vehicle’s head unit and can operate without access to external networks and information. Its Cloud-connected components comprise certain speech and natural language understanding-related technologies, AI-enabled personalization and context-based response frameworks, and a content integration platform. Virtual assistants built with its software platform address user requests across various categories, such as navigation, control, media, communication, and more.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Neusoft and Cerence Collaborate to Enhance In-Car Voice Experience
- Strategic Collaboration: Neusoft and Cerence have announced a strategic partnership aimed at advancing voice-driven intelligence in vehicles by integrating automotive software with conversational AI, reflecting the industry's push for more intuitive digital experiences.
- Technology Integration: The companies plan to combine Neusoft's intelligent cockpit platform with Cerence's large language model and generative AI technologies to deliver more natural and intuitive voice experiences for automakers worldwide.
- Software Foundation: Neusoft will provide the underlying software foundation, enabling Cerence's voice AI tools to be embedded directly into vehicle cockpits, with the goal of scaling across different vehicle models and global markets to enhance consumer experience.
- Market Expansion: By leveraging Neusoft's extensive global product development and delivery network alongside Cerence's technological strengths in automotive, the two companies aim to jointly expand into global target markets and promote wider adoption of hybrid AI platforms.
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Neusoft and Cerence Sign AI Collaboration Agreement to Enhance Smart Vehicle Interaction
- Collaboration Agreement: Neusoft and Cerence AI have signed a Memorandum of Understanding to collaborate in the field of large language model-based voice AI, aiming to provide intelligent interaction solutions for global automotive partners to meet rising user demands.
- Technological Integration: Neusoft will leverage its advanced intelligent cockpit software platform, NAGIC, to deeply integrate Cerence's expertise in conversational AI and generative AI, enhancing natural language interaction experiences within vehicles and setting new industry standards.
- Market Expansion Plans: By combining Neusoft's global product development network with Cerence's technological strengths, the two companies plan to jointly expand into global target markets, helping automakers tackle market challenges and deliver safer, more natural mobility experiences.
- Open Collaboration Philosophy: Neusoft will continue to uphold its philosophy of
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