The chart below shows how TDOC performed 10 days before and after its earnings report, based on data from the past quarters. Typically, TDOC sees a +5.31% change in stock price 10 days leading up to the earnings, and a -8.74% change 10 days following the report. On the earnings day itself, the stock moves by -1.25%. This data can give you a slight idea of what to expect for the next quarter's release.
Positive
Customer Growth Surge: In 2024, Teladoc added over 4 million members in the U.S., demonstrating strong customer growth.
Visit Volume Growth: The company grew underlying visit volumes by 6%, indicating increased engagement with their services.
Chronic Care Management Growth: Chronic Care management involvement increased by 4% in 2024, showcasing growth in this important area.
Strong Employer Channel Demand: Teladoc achieved the strongest year of bookings since 2020 in their employer channel, reflecting strong demand for their services.
Client Onboarding Success: The company successfully launched over 800 new clients on January 1st, indicating effective implementation and client onboarding.
Global Revenue Expansion: International operations delivered mid-teens revenue growth, highlighting successful expansion in global markets.
Mental Health Service Demand: The BetterHelp segment served over 5 million people, indicating strong consumer demand for mental health services.
User Growth Stabilization: BetterHelp's average monthly paying users grew sequentially for the first time since Q2 2023, showing signs of stabilization.
Financial Stability and Flexibility: The company closed 2024 with nearly $1.3 billion in cash and cash equivalents, providing financial stability and flexibility.
Free Cash Flow Projections: Teladoc expects full year free cash flow of $190 million to $220 million in 2025, representing year-over-year growth of 12% to 30%.
Integrated Care Revenue Growth: Integrated Care segment revenue increased 4% to $1.5 billion in 2024, driven by virtual care visits and Chronic Care growth.
Negative
Q4 Revenue and Loss: Consolidated revenue for Q4 2024 was $640 million, with a net loss per share of $0.28, indicating financial struggles.
Revenue Decline Analysis: Full year 2024 consolidated revenue decreased by 1% compared to 2023, reflecting a decline in overall business performance.
Segment Revenue Decline: BetterHelp segment revenue for Q4 2024 was down 9.5% year-over-year, highlighting ongoing challenges in this area.
Net Loss and Impairment Charge: The company reported a net loss per share of $5.87 for the full year 2024, which included a significant non-cash goodwill impairment charge.
Revenue Decline Forecast: The guidance for 2025 indicates a potential revenue decline for BetterHelp of 3.75% to 9.75%, suggesting continued difficulties in this segment.
Integrated Care Revenue Outlook: The Integrated Care segment is expected to have flat to 3% revenue growth in 2025, which may not meet investor expectations for growth.
Visit Volume Impact: The company anticipates a more extended visit ramp at TRICARE, impacting visit volumes in a typically strong quarter.
Chronic Care Attrition Concerns: There are concerns about attrition in the Chronic Care business, with a client planning to transition a portion of their business in Q2 2025.
EBITDA Margin Impact: The adjusted EBITDA margin for Integrated Care is expected to be impacted by the Catapult acquisition, which is projected to be dilutive to margins in 2025.
Teladoc Health, Inc. (TDOC) Q4 2024 Earnings Call Transcript
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