The chart below shows how ARLO performed 10 days before and after its earnings report, based on data from the past quarters. Typically, ARLO sees a -1.45% change in stock price 10 days leading up to the earnings, and a +4.40% change 10 days following the report. On the earnings day itself, the stock moves by +0.12%. This data can give you a slight idea of what to expect for the next quarter's release.
Positive
Subscriber Growth and Revenue: Arlo has nearly 11 million registered accounts and over 4.5 million paid subscribers, generating over $250 million in annual recurring revenue, growing faster than 20% year-over-year.
High Gross Margin Efficiency: The company achieved a gross margin on service revenue above 80% and has a lifetime value to customer acquisition cost (LTV to CAC) ratio of four, indicating efficient sales and strong returns for shareholders.
Subscription Business Growth: Registered accounts have more than doubled and paid subscriptions have grown more than tenfold in the last five years, showcasing exceptional growth in their subscription business.
Service Revenue Increase: Arlo's service revenue for 2024 was $243 million, representing a 21% year-over-year increase, and service revenue comprised 53% of total revenue in Q4 2024.
Non-GAAP Operating Profit Surge: The company reported a non-GAAP operating profit of $37.9 million for 2024, a 52% increase from the previous year, demonstrating strong operational performance.
Free Cash Flow Growth: Arlo's free cash flow reached $48.6 million in 2024, reflecting a 37% year-over-year growth, indicating improved profitability and cash management.
Financial Stability Highlight: The company has a strong balance sheet with $151.5 million in cash and short-term investments, up $15 million year-over-year, underscoring financial stability.
Customer Retention Insights: Arlo's churn rate is between 1.1% and 1.3%, with customers staying for an average of over seven years, indicating high customer retention and satisfaction.
Camera Lineup Refresh: The company plans to refresh nearly every camera in its lineup in 2025, marking the largest device launch in its history, which is expected to drive growth.
Emergency Response Enhancement: Arlo's partnership with RapidSOS will enhance emergency response capabilities, improving user safety and potentially expanding their market reach.
Negative
Product Revenue Decline: Product revenue for the full year of 2024 was $268 million, down by $22.1 million compared to the prior year.
Promotional Impact on Margins: In Q4, the promotional activities across all retail channels were aggressive, which decreased the ASPs for our devices and attributed to a decline in our overall product gross margins.
Customer Acquisition Cost Increase: The cost of customer acquisition, or CAC, increased from $100 in the prior year to $200 in 2024.
Subscriber Growth Slowdown: We believe that substantially all of the Verisure catch up related to firmware upgrades are completed, indicating a potential slowdown in subscriber growth.
CAC Increase Strategy: The increase in CAC was driven by our intentional strategy to reduce ASPs and use our products to drive household formation, which may not be sustainable long-term.
Revenue Decline Concerns: Despite the growth in paid accounts, the overall product revenue decline raises concerns about the sustainability of the growth strategy.
Arlo Technologies, Inc. (ARLO) Q4 2024 Earnings Call Transcript
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