UK Mobile Providers Hit with Class Action Lawsuit for Alleged Customer Overcharging

Written by Emily J. Thompson, Senior Investment Analyst

Source: Reuters

Updated: Nov 14 2025

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Source: Reuters

Lawsuit Overview: Major UK mobile networks, including Vodafone and BT's EE, are facing a multi-billion-pound lawsuit for allegedly overcharging customers, with the Competition Appeal Tribunal allowing claims for losses after October 2015 to proceed to trial.
Allegations of Overcharging: The lawsuit, initiated by consumer advocate Justin Gutmann, claims that networks charged customers a "loyal penalty" by continuing to bill for devices that had already been paid off after contract expiration.
Network Responses: EE and O2 have denied the allegations, asserting that the lawsuit is flawed and that they will defend their positions vigorously as the case moves forward.
Financial Implications: The lawsuit is valued at over £3.2 billion ($4.29 billion), highlighting significant potential financial repercussions for the involved mobile network providers.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.