Singtel Expresses Profound Regret Over Fatal Outage at Optus in Australia
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Sep 24 2025
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Source: Reuters
Optus Outage Apology: Singapore Telecommunications, which owns Optus, apologized for a network outage that disrupted emergency calls and is believed to have contributed to four deaths. The CEO expressed deep regret and emphasized the company's commitment to investigating the incident.
Independent Review Initiated: An independent review led by Kerry Schott will assess the technical failure and the management of emergency calls within the Optus network. Initial findings suggest human error may have played a role, and the review is expected to be completed by the end of the year.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
