OutSystems Enhances Scoot's Disruption Management System to Improve Customer Travel Experience

Written by Emily J. Thompson, Senior Investment Analyst

Source: Yahoo Finance

Updated: Aug 19 2025

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Source: Yahoo Finance

Scoot Enhances Communication: Scoot, a low-cost airline subsidiary of Singapore Airlines, has adopted OutSystems' AI-powered low-code platform to modernize its flight disruption management system, improving operational efficiency and response times during disruptions.
Development Speed Improvement: The development of the Virtual Operations Command Center (vOCC) application was accelerated from eight months to just two-and-a-half months, integrating various communication systems for better coordination among departments.
Significant Operational Gains: The implementation resulted in a 90% increase in data visibility and over 60% reduction in manual processing time, allowing teams to make more informed, data-driven decisions regarding flight disruptions.
Future Enhancements: Scoot plans to further enhance the vOCC application by integrating AI capabilities for automated, personalized passenger communication, reinforcing its commitment to improving customer service and travel experiences.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.