Optus Attributes Emergency Calls Outage to Departure from Established Procedures
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Sep 21 2025
0mins
Source: Reuters
Network Failure and Impact: Optus experienced a technical failure during a network upgrade that disrupted emergency call services for 13 hours, leading to four fatalities, including an infant and an elderly woman.
Government Investigation and Response: The Australian government announced an investigation into the incident, which Optus has agreed to cooperate with, while the company's CEO acknowledged that established processes were not followed during the upgrade.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
