Five9 price target raised to $45 from $40 at Jefferies

Written by Emily J. Thompson, Senior Investment Analyst

FIVN-2.28%

Updated: Feb 21 2025

0mins

Price Target Update: Jefferies has increased the price target for Five9 from $40 to $45.
Rating Status: The firm maintains a Hold rating on Five9 shares following updates to the company's model after the Q4 report.

FIVN

$18.44+Infinity%1D

Analyst Views on FIVN

Wall Street analysts forecast FIVN stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for FIVN is 35.50 USD with a low forecast of 25.00 USD and a high forecast of 59.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.

20 Analyst Rating

15 Buy

5 Hold

0 Sell

Strong Buy

Current: 18.870

Low

25.00

Averages

35.50

High

59.00

Current: 18.870

Low

25.00

Averages

35.50

High

59.00

Piper Sandler

Overweight -> Neutral

downgrade

$26 -> $21

2026-01-05

Reason

Piper Sandler

Price Target

$26 -> $21

AI Analysis

2026-01-05

downgrade

Overweight -> Neutral

Reason

As previously reported, Piper Sandler downgraded Five9 to Neutral from Overweight with a price target of $21, down from $26. While shares look compelling on risk-reward and valuation bases, free cash flow has room to move higher, and Five9 is gaining broader CX share gradually, it is not really gaining share within CCaaS, isn't as well-positioned upmarket as others, is facing more competition, and there have been multiple go-to-market shuffles over the last few quarters, the firm says. Growth is decelerating to less than 10%, and while management has given color for 2026 already that includes a re-acceleration in the second half of 2026 to more than 10%, it will likely take some time for this to play out and AI concerns continue to weigh on primarily seat-based models like Five9, Piper adds.

Piper Sandler

Overweight -> Neutral

downgrade

$26 -> $21

2026-01-04

Reason

Piper Sandler

Price Target

$26 -> $21

2026-01-04

downgrade

Overweight -> Neutral

Reason

Piper Sandler downgraded Five9 to Neutral from Overweight with a price target of $21, down from $26.

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Piper Sandler

James Fish

Overweight -> NULL

downgrade

$31 -> $26

2025-11-07

Reason

Piper Sandler

James Fish

Price Target

$31 -> $26

2025-11-07

downgrade

Overweight -> NULL

Reason

Piper Sandler analyst James Fish lowered the firm's price target on Five9 to $26 from $31 and keeps an Overweight rating on the shares following quarterly results. The firm notes the company had a weaker print than normal, reflecting its checks over the last few quarters being weak. Piper expects competitive concerns to arise within commercial.

Baird

Outperform

NULL

downgrade

$30 -> $24

2025-11-07

Reason

Baird

Price Target

$30 -> $24

2025-11-07

downgrade

Outperform

NULL

Reason

Baird lowered the firm's price target on Five9 to $24 from $30 and keeps an Outperform rating on the shares. The firm updated its model following Q3 results where there was positive AI traction but deceleration is still an overhang.

About FIVN

Five9, Inc. helps organizations to create hyper-personalized and artificial intelligence (AI)-driven customer experiences. The Company's Intelligent CX Platform, powered by Five9 Genius AI, delivers a suite of applications that enable a range of customer service, sales, and marketing functions. It delivers an end-to-end cloud software solution for contact centers. The Company's solution allows simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media and mobile channels, either directly or through its application programming interfaces. The Company's product categories include Core Cloud, AI & Automation, Employee Engagement and Customer Engagement. Its Core Cloud products include Global Voice, Agent Desktop Plus, Supervisor Plus, CRM Integrations and UC Integrations. Its AI & Automation products include Artificial Intelligence, AI Agents, AI Insights, AI Knowledge, GenAI Studio, Workflow Automation and Reporting & Analytics.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.