Helport AI Launches Helport Remote to Redefine Global Contact Center Management
Written by Emily J. Thompson, Senior Investment Analyst
Updated: May 13 2025
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Source: Newsfilter
Launch of Helport Remote: Helport AI has introduced Helport Remote, an AI-powered workforce monitoring tool designed for large-scale remote contact centers, enhancing visibility, control, and efficiency in managing decentralized teams.
Features and Benefits: The tool includes dual-interface architecture for agents and operations, video monitoring technology for low bandwidth usage, and data-driven performance insights, aiming to support compliance and operational agility in global customer service environments.
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About HPAI
Helport AI Limited is an artificial intelligence (AI) technology company serving enterprise customer contact centers with intelligent products, solutions, and a digital platform. The Company focuses on providing front-line service staff with real-time guidance and improving every customer interaction with its AI technology, empowering contact center agents. It also offers AI-enabled agents for clients with outsourcing needs. The Company’s AI Management Suite provides supervisors with visibility into agent activities. Its products include real-time conversation assistance, 100% remote management and hiring AI-enabled agents. The Company offers various solutions for industries, such as banking, insurance, government, wealth management, mortgage, and real estate.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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