Britain's M&S restores click and collect services 15 weeks after systems hacked
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Aug 11 2025
0mins
Source: Reuters
Resumption of Services: Marks & Spencer has resumed its click and collect service for clothing after a cyber hack that halted operations for nearly four months, leading to a 2% increase in shares as the retailer signals a return to normalcy.
Financial Impact and Recovery: The cyber incident is expected to cost M&S approximately £300 million in lost operating profit for the financial year 2025/26, though the company aims to mitigate this through insurance and cost controls.
About the author

Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.








