Automation Trends in Enterprise IT Management Platforms
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 3 days ago
0mins
Source: Newsfilter
- Growing Automation Demand: As enterprises increasingly rely on IT service management platforms, it is projected that by 2027, 50% of enterprises will adopt ITSM software with agentic AI for proactive issue detection and workflow automation, thereby enhancing operational efficiency and reducing labor costs.
- Platform Evolution Trend: IT management platforms are shifting from passive workflow management to active decision support, with the introduction of AI enabling these platforms to generate actions in real-time and adapt workflows, significantly improving enterprise responsiveness and decision-making efficiency in complex IT environments.
- Asset Management Complexity: The demand for software and hardware asset management capabilities is rising, with many organizations beginning to evaluate these capabilities separately to address the complexities of SaaS licensing, cloud subscriptions, and regulatory requirements, thus achieving better cost control and resource allocation.
- Governance and Transparency: Enterprises should prioritize strong workflow capabilities and high-quality operational data when evaluating IT management platforms, ensuring that the platforms can support enterprise service management, asset governance, and financial accountability to meet the increasingly complex IT landscape and business needs.
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Analyst Views on III
Wall Street analysts forecast III stock price to rise
1 Analyst Rating
1 Buy
0 Hold
0 Sell
Moderate Buy
Current: 4.240
Low
6.50
Averages
6.50
High
6.50
Current: 4.240
Low
6.50
Averages
6.50
High
6.50
About III
Information Services Group, Inc. is a global artificial intelligence (AI)-centered technology research and advisory firm. The Company specializes in digital transformation services, including sourcing advisory, cloud and data analytics; managed governance and risk services, network carrier services, technology strategy and operations design; change management, and market intelligence and technology research and analysis. The Company’s ISG Network and Software Advisory services and its software platforms, including ISG GovernX and ISG Tango. ISG GovernX includes real-time third-party risk management capabilities, including integrated data feeds and real-time alerts. ISG Tango sourcing platform is an AI-embedded, comprehensive solution that enables enterprises and public sector organizations to evaluate their business requirements and identify desired outcomes. Its AI Maturity Index, a data-driven assessment platform designed to benchmark workforce readiness for AI at scale.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Growing Automation Demand: As enterprises increasingly rely on IT service management platforms, it is projected that by 2027, 50% of enterprises will adopt ITSM software with agentic AI for proactive issue detection and workflow automation, thereby enhancing operational efficiency and reducing labor costs.
- Platform Evolution Trend: IT management platforms are shifting from passive workflow management to active decision support, with the introduction of AI enabling these platforms to generate actions in real-time and adapt workflows, significantly improving enterprise responsiveness and decision-making efficiency in complex IT environments.
- Asset Management Complexity: The demand for software and hardware asset management capabilities is rising, with many organizations beginning to evaluate these capabilities separately to address the complexities of SaaS licensing, cloud subscriptions, and regulatory requirements, thus achieving better cost control and resource allocation.
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- Growing Automation Demand: As enterprises increasingly rely on IT service management platforms, it is projected that by 2027, 50% of enterprises will adopt ITSM software with agentic AI for proactive issue detection and workflow automation, thereby enhancing operational efficiency and reducing labor costs.
- Platform Evolution Trend: IT management platforms are shifting from passive workflow management to active decision support, with the introduction of AI enabling these platforms to generate actions in real-time and adapt workflows, significantly improving enterprise responsiveness and decision-making efficiency in complex IT environments.
- Asset Management Complexity: The demand for software and hardware asset management capabilities is rising, with many organizations beginning to evaluate these capabilities separately to address the complexities of SaaS licensing, cloud subscriptions, and regulatory requirements, thus achieving better cost control and resource allocation.
- Governance and Transparency: Enterprises should prioritize strong workflow capabilities and high-quality operational data when evaluating IT management platforms, ensuring that the platforms can support enterprise service management, asset governance, and financial accountability to meet the increasingly complex IT landscape and business needs.
See More
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- Need for Integrated Approach: ISG emphasizes that companies should explore an integrated NaaS approach to avoid vendor lock-in and optimize network configurations, thereby enhancing flexibility and reducing risks, particularly in the context of cloud migration and digital transformation.
- Confidence and Challenges in Management: The survey shows that nearly 90% of respondents have moderate to high confidence in network operations automation, yet enterprises face challenges such as integration complexity, security, and cost uncertainty during the transition to NaaS.
- Divergent Executive Attitudes: While 18% of C-level executives are excited about NaaS opportunities, 42% express interest but remain unconvinced, reflecting a cautious attitude among enterprises regarding NaaS adoption, especially in highly regulated industries.
See More
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- Significant Modernization Achievements: Utilizing its AAVA agentic AI platform, Ascendion reverse-engineered over 900,000 lines of 1980s code in just three weeks, halving the completion time and reducing costs by a third compared to traditional methods, showcasing its efficiency beyond conventional approaches.
- Enhanced Client Impact: For a 200-year-old UK bank, Ascendion mapped the architecture in weeks, protecting 5.2 million customers and achieving 50-75% velocity gains on the platform rebuild, significantly enhancing customer service capabilities.
- Large-Scale AI Deployment: In one of the largest enterprise agentic AI implementations for a Fortune 100 technology company, Ascendion deployed over 4,000 agents across 2,500 workflows, freeing thousands of engineers to focus on innovation, accelerating time-to-market by 40%, and unlocking over $500 million in projected savings.
See More
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- Market Demand: As enterprises transition from foundational generative AI to governed, production-grade AI, AWS partners are facing new market demands, with companies seeking partners to build secure, compliant, and scalable AI platforms to meet increasingly stringent data sovereignty and compliance requirements.
- Evaluation Dimensions: The research will assess five key service areas through surveys of over 200 AWS ecosystem providers, including AWS Professional Services, Managed Services, Data Lifecycle Management, AI-powered Business Transformation, and Brazil Public Sector Technology Services, helping enterprises optimize cloud strategies and modernize applications.
- Customer Experience Data: All 2026 ISG Provider Lens evaluations will feature expanded customer experience data based on ISG's continuous client feedback research, ensuring enterprises receive authentic insights on services and solutions to make more informed vendor selections.
See More
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- Architecture and Governance: The second day will focus on next-generation enterprise architecture, with Jason Mars discussing how system designs can enhance performance and efficiency in ways traditional architectures cannot, helping enterprises stand out in competitive landscapes.
- Investment Return Challenges: ISG research indicates that AI investment has surged tenfold since 2023, yet workplace impact and ROI lag behind; NXT.ai will provide practical frameworks to help participants apply intelligent enterprise architecture and governance immediately.
See More
